At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
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Strategic Solution Engineer - Proof of Value
Why We Have This Role
The focus of our Strategic Solution Engineer (POV) is to showcase and drive business value demonstrations of our platform for customers. The POV Engineer will partner and work with the Heads of Solutions Engineering to execute on use case specific sales strategy and product innovation application of the platform. In addition, they will assist in internal initiatives for sales enablement, cross functional alignment, and strategy adoption amongst field SEs.
We are looking for creative thinkers and leaders who encourage collaboration and innovation within the team and across the company. The POV SE will manage their own quota and closely partner with Field Sales, Customer Success, Product Management, Product Marketing, and Professional Services to communicate market requirements, improve our value proposition, and make our customers successful.
How You'll Find Success
This position is to be a Strategic Solution Engineer for a Global Proof of Value team. As a Strategic Solution Engineer you will be responsible to:
- Lead, mentor, and partner internally and externally with Field and Partner SEs, creating clear objectives and use cases to reach sales and company goals.
- Refine and scale core sales engineering processes, such as discovery, technical qualification, custom demos, roundtables, and proof-of-concepts.
- Provide presales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
- Develop and deliver high-quality Qualtrics presentations and product demonstrations.
- Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
- Effectively consult with management of customer organizations.
- Participates in sales planning and business development activities.
- Present and articulate Qualtrics product's strengths, relative to competitors.
How You'll Grow
- Career Action Planning with Manager
- Qmobility (internal transfers)
Things You'll Do
- Innovate, Innovate, Innovate, - break from the norm and experiment and push the platform to new levels, identify new use cases, and new applications with customers
- Provide exemplary pre-sales technical expertise for Global accounts through technical demonstrations, POC/Pilot evaluation is, and on-going sales consultation
- Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise.
- Develop internal knowledge base materials in collaboration with other Leads such as marketing collateral, training materials, selling assets (decks, whitepapers, one sheets, webinars) etc.
- Build working knowledge of competing products and how to technically sell against them
- Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
- Become an expert in Qualtrics XM Platform and other Qualtrics products
What We're Looking For On Your Resume
- Self-starter with 6+ years relevant analyst or other consultative experience with SaaS software
- Proven experience selling to C/VP level buyers and demonstrable win/close strategies
- Experience in analysis of business solutions in a variety of industries - Contact Center, Healthcare, Financial Services, CPG and High-Tech experience is a plus.
- Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
- Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
- Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
- Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
- Travel required (Up to 25%)
Bonus Qualifications
- Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
- Bachelor's Degree (not required as equivalent work experience may also qualify) or Certifications with a focus on Business, Marketing, Analytics, or Computer Science
What You Should Know About This Team
The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.
Our Team's Favourite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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