At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

• Learn and leverage a market-leading product and understand the complexities of our solution
• Flexible and adaptable - You enjoy working in a fast pace, high growth environment
• Highly communicative and influence effectively, creating trust at the team level

• Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. You'll be enabled to demo and shape foundational components of an XM program to best assist your customers
• Develop and implement standard XM methodologies across a variety of use cases and industry verticals
• Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers

• Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership
• Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution.
• Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
• Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
• Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
• Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
• Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
• Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
• Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities

• Bachelor's degree with 5-8 years experience in a management consulting, customer experience, customer success or technical account management role, OR a MBA with 3+ years' experience in related roles.
• Track record of success in building customer relationships at multiple levels of a clients' organization
• Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs
• Technical understanding of data integrations
• Experience with data analytics & visualizations
• Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.

• We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
• We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
• A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program
• Wellness Reimbursement Program
• We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
• We believe in sharing Qualtrics success which is part of the compensation for all employees