At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

• Qualtrics has a robust ecosystem of tools, workspaces, and systems to help brands along their XM journey. This role serves as our subject-matter-expert to assist and advise some of our largest enterprise brands to seamlessly deploy the right set experiences for their needs and use case.
• This role will help to ensure that all brands are ready to leverage the best solutions that Qualtrics has to offer.
• Coordination and change management for enterprises requires a white-glove touch and dedicated advisory services

• Gain a practical, hands-on understanding of the capabilities and limitations of our Discover & Engage platform integrations.
• Develop a thorough understanding and ability to troubleshoot integration issues across the Qualtrics platform.
• Work through a full backlog and standard operating procedures to establish Discover/Engage brand mapping, user synchronization, and unified SSO configurations.
• Partner closely with individual brands and account teams to communicate clear milestones and expectations to customers.
• Be the bridge between our services, success, and product teams to coordinate and elevate feature improvements to harden and improve overall enterprise experience.

• Ask lots of questions! Learn about the product development lifecycle all the way through brand adoption and rollout.
• Demonstrate rigor and a knack for establishing repeatable systems for yourself and others.
• Expand your understanding of enterprise customer needs and use cases.
• The ideal candidate for the role will have a passion for the XM space combined with expert knowledge of Qualtrics tech, developed working through practical Employee, Customer or Research Study delivery challenges with customers.

• Conduct individual brand assessments and advise on appropriate program design.
• Be a hands-on practitioner and help to implement system or brand recommendations.
• Coordinate closely with account teams and customers to collect required information and manage change and communication.
• Serve as the guiding light for creating schema & enforce best practices in the data dictionary, ensuring wide usage and high quality
• Contribute to new industry benchmarks that will make the greatest difference to Qualtrics customers via appropriate schematization
• Build online surveys & survey templates in line with Methodology & Business unit branding

• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field.
• 1-2 years of experience in a technical, customer-facing role.
• Deep understanding of Engage (Qualtrics) user and brand administration spaces, including SSO. Understanding of Discover platform and administration is also preferred.
• Owner's mentality with adaptability and problem-solving mindset.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Experience with B2B customers and a track record of exceptional customer service.

• Experience Bonus: Qualtrics offers US employees an annual $1,800 "experience bonus" to provide an experience they might not otherwise have-attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.