At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities- they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
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Research Manager - Japan
Why We Have This Role
Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success.
We are currently in search of a Research Manager, skilled in design, analysis, and pre-sales support. The Research Manager will use their hands on market research expertise to lead research programs for customers that utilize Qualtrics software. As a new team supporting new product offerings, we are presented with the unique opportunity to shape the future of our division, influencing products, processes, deliverables, and more. This role also promises the chance to develop and establish an unparalleled expertise within Qualtrics.
How You'll Find Success
- Proven ability to successfully lead research programs (brand research, UX also desirable) for customers with global market reach
- Ability to lead the design and execution of large scale research programs using Qualtrics software, flawlessly
- Track record of delivering exceptional client experiences
- Strong understanding of business commercials
- Skill in P&L management, including identifying unique efficiency and optimization opportunities
- Continuous improvement and growth mindset
- Passion for mentoring and supporting junior team members
- Ability to excite and encourage a team through transformation
- This role will partner with our APAC Region and work the hours of approx 5pm-1am to allow for timezone coverage in that region
- Successfully navigate the timezone and cultural needs of the APAC region
How You'll Grow
- As a founding member of this team in this location, potential to grow into site leadership by cultivating the culture we strive to embody in office
- Ability to own strategic initiatives with executive exposure/ sponsorship that have tremendous departmental and organizational impact
Things You'll Do
- Engage in pre-sales meetings with customers, to help scope design and showcase your market research expertise
- Design and execute brand surveys on Qualtrics platform
- Collaborate with Technical Consultants who program the design, and Project Managers who oversee data collection
- Conduct analysis using the Qualtrics platform. Deliver insights to customers via consultation time and/or reports focused on strategic storytelling
- Ensure high quality throughout the tenure of programs
- Support customer and partner enablement on Qualtrics software
- Deliver the quarterly revenue and profit goals on your projects
- Deliver the highest quality engagements, and ensure our customers are delighted
What We're Looking For On Your
- A minimum of 5 to 7 years in a market research role
- Expertise with a wide array of research methodologies, especially brand research. UX research experience is also beneficial
- Bachelor's or advanced degree in business, mathematics, or the sciences.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- Ability to communicate clearly and effectively through both written and spoken forms
- Bilingual: English written and verbal proficiency
What You Should Know About This Team
- We work with a team of highly motivated, ambitious individuals. Keeping that energy and spirit alive is critical, while balancing an expectation of meritocracy as it pertains to performance management.
- Our client satisfaction rate is incredibly high and a point of pride for our teams. Identifying ways to continue to delight stakeholders is key.
- The researchers on our team often incubate new products for the company. Creating space and encouraging this innovation is critical to our company's growth and success.
- The day-to-day in this role is dynamic and fast paced - the ability to prioritize and focus is critical to success.
Our Team's Favorite Perks and Benefits
- A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
- Private health insurance - top of the range coverage for medical and extras benefits.
- Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you've always wanted to have!
- Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
- Free lunch in our Japan office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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