At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
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Head of Edge Data Strategy and Solutions
Why We Have This Role
Qualtrics Edge helps companies make the right call through insights subscriptions and bespoke engagements. We empower clients with insights to make confident and intelligent decisions. Our industry-leading research expertise, run on a world-class experience platform, enhanced with unique data, leads to faster, richer and more reliable outcomes.
Qualtrics Edge provides always-on intelligence to power breakthrough decisions and uncover overnight opportunities. Offerings like connected intelligence, simulated audiences and market activity predictions are a few of the Qualtrics Edge offerings. We exist to connect the dots between what consumers think and how they act, so we can predict what they might do next. Our industry-leading research expertise, run on a world-class experience platform, enhanced with unique data, leads to faster, richer and more reliable outcomes.
We are seeking a leader to drive the data strategy and management of data partnerships.
How You'll Find Success
- Partner with Edge leadership to develop and execute a comprehensive global strategy to expand our DaaS offerings, including identifying growth opportunities, customer segments, and competitive positioning
- Leverage deep understanding of Data as a Service (DaaS) combined with Generative AI - in particular in the human experience space - to accelerate growth of Edge business to 30%+ annually
- Proven ability to influence and negotiate large scale seven figure plus partnership contracts globally
- Consistent track record of delivering exceptional client experiences for large scale contracts
- Foster a collaborative and innovative environment that encourages knowledge sharing and technical growth
- Strong understanding of business commercials
- Continuous improvement and growth mindset
- Ability to lead and support a team navigating transformation
How You'll Grow
- As a founding member of a new team within Edge, there is tremendous potential to grow within the center of excellence function.
- Ability to own strategic initiatives with executive exposure/ sponsorship that have massive departmental and organizational impact
- Be the thought partner and stay current by exploring new research opportunities and advancements in analytics and research methodologies
Things You'll Do
- Understand the business deeply and recommend growth strategy for Edge Data as a Service offerings by developing and implementing strategic roadmap for data research aligned with the Edge org goals
- Establish strategy for assessing, acquiring and constructing 1st and 3rd party data sets in the Edge
- Own the end-to-end implementation including technical evaluation, ETL development, and ongoing governance
- Evaluate and manage the data vendor landscape including major offerings, commercial models, and regulatory environment (e.g. GDPR, CCPA)
- Partner with data vendors to achieve Edge's strategic and financial objectives
- Collaborate with cross-functional teams (e.g., marketing, operations, finance, product development) to understand their data needs, identify data- driven opportunities, influence decision making and provide strategic recommendations that drive strategic growth
- Partner with executives, product teams and business leadership to identify and prioritize research projects with the highest potential impact
- Anticipate challenges, opportunities and undiscovered potential with the new vendor partners (additional ways to monetize, model training potential, etc)
What We're Looking For On Your Resume
- Minimum of 15+ years of experience in data management, data architecture, or related technical roles.
- Strong proficiency with data management tools and technologies (e.g., SQL, ETL tools, data visualization software).
- 5+ years of experience establishing and managing successful eight figure plus data partnerships.
- Proven experience in leading large-scale research projects, data science applications and advanced analytics
- Bachelor's or advanced degree in business, sciences, technology or engineering.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- Exceptional communication, presentation, and storytelling skills
What You Should Know About This Team
- We work with a team of highly motivated, ambitious individuals. Keeping that energy and spirit alive is critical, while balancing an expectation of meritocracy as it pertains to performance management.
- Our client satisfaction rate is incredibly high and a point of pride for our teams. Identifying ways to continue to delight stakeholders is key.
- Creating space and encouraging/ expecting innovation to come from different areas of the team is critical to our team's and company's growth and success.
- The day-to-day in this role is dynamic and fast paced - the ability to prioritize and focus is critical to success.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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