At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

• Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action.
• Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations.
• Able to execute and finish large impact projects while designing scalable and repeatable processes.
• Enjoys working with and leading others who aren't part of their specific organization. Understands how to build credibility and influence others to achieve an objective.
• Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes.

• In this role, you will be able to grow from handling one part of a very large project all the way up to owning a large program that has executive sponsorship
• You will be able to dig into details of spreadsheets and present to C level executives
• You will have autonomy to identify large company challenges and put together a plan and go and fix them

• Measure and optimize a new service offering to help drive better customer experiences, improve renewal rates, and increase ACV
• Create a Healthy Customer program that helps drive company wide focus on critical customer areas that matter which will improve renewal and expansion rates
• Develop a sales frontline manager playbook that helps managers spend their time doing the things that most impact their team's performance in hitting new ACV targets

• Drive increased renewal rates and new business by giving weekly report outs to the product leadership teams on renewal and growth performance
• Increase new business by planning targeted campaigns and plays for key growth strategies
• Focus on increasing customer usage by planning product-focused Customer Success enablement sessions
• Ensure our customers and product managers are in close contact by facilitating a Customer & Product Management connect program

• 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting
• At least 3 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
• Experienced with Excel/Google Sheets
• Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end.
• Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes and align stakeholders.
• Strong written and visual presentation skills. This position is expected to build content that will be used directly with customers in a one-on-one setting by Customer Success.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to work cross-functionally across the business. Provide structure to ambiguity to enable key decision-makers to make the best decision possible. In many cases developing recommendations based on facts and your holistic understanding of the situations.
• Detail-oriented person with a natural curiosity that helps them deeply understand problems and how best to solve them.

• This team is very tenured at Qualtrics (average 6 years) and has great relationships in various departments
• We play a key role across teams and departments at Qualtrics and get to work on important projects that have regular executive level visibility
• Small close-knit team that enjoys working with each other and working on a variety of different projects that take the team across the globe

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.