At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

• Demonstrated ability to build and lead teams to concrete and measurable results.
• Excellent analytical/problem-solving skills with a history of driving impact within an organization.
• Excellent interpersonal skills and the ability to inspire and lead others.
• Detail-orientation with an ability to prioritize and meet bold goals.
• Experience recruiting and hiring exceptional candidates.
• Experience communicating team's value-add for recruiting and sales discussions.

• Demonstrated success of leadership will lead to strong team collaboration and allow you to make decisions that impact the overall success and growth of the organization.
• Continue to develop your ability to understand customer needs, anticipate challenges, and provide effective solutions.

• Lead a team of Technical Account Managers (TAMs) to deliver high touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy.
• Manage team capacity, forecasting, financial performance and resource allocation
• Help hire, onboard, train, and retain top talent
• Provide coaching and mentorship to guide career development for TAMs
• Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience.
• Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap.
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
• Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.

• 8+ years of professional experience
• 3-5 years of direct client management experience
• Prior leadership experience - including building and leading teams
• MBA or advanced degree from a top-tier university

• This is a high performing team with a do-what-it-takes approach to problem solving
• We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.
• We're customer obsessed and strive to create great customer experiences for some of Qualtrics largest Enterprise Customers

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Wellness reimbursement and Experience bonus
• Life and Health insurance