Federal Health Program Manager

Summary:

Manages all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

Primary Duties and Responsibilities:

• Federal government contract program management for program(s) operating across the nation with multiple service delivery models.  Primary point of contact to the government.
• Responsible and accountable for overall contract performance and financials.
• Provides leadership through daily communication with various internal departments to coordinate services including during start-up period.  Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met .
• Drives continuous process improvement to enhance performance. Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met. Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Build and maintain customer relationships through effective communication
• Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction
• Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities
• Manages contract action items from internal operations and customer/client

1. Provides and reviews responses or updates as needed
2. Implements corrective action plans and oversees execution with internal department leads as necessary
3. Responds to client concerns in a timely manner; escalating as appropriate
4. Ensures timely recommendations and resolutions to ensure high level of customer satisfaction

Competencies:

• Demonstrated program management experience using managerial, technical and/or business knowledge. Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives
• Program management and government contract management
• Demonstrated leadership skills with the ability to prioritize, coordinate and delegate effectively
• Excellent verbal, presentation and written communication skills
• Self-motivated with strong planning, problem-solving, analytical and organizational skills
• Must possess the ability and flexibility to work to meet deadlines and client expectations
• Ability to effectively direct multiple tasks with competing priorities
• Ability to handle confidential information
• Proficiency with software applications such as Microsoft Office applications, including MS Project or Project Management software and Tableau
• Demonstrated experience in working on proposals and program recompetes
• Must have highly effective interpersonal skills to carry-out daily interactions with technical leaders and business executives within Leidos QTC as well as with customers, industry and subcontractors.

Required Qualifications:

• Bachelor’s Degree or equivalent related work experience required
• 10 years of experience leading multiple teams/departments required
• Minimum 3 years government contract management experience
• Must have experience managing and interfacing with diverse staff

Preferred Qualifications:

• Experience with Healthcare or managing Federal Healthcare Programs highly preferred
• Program Management experience, PMI certification preferred
• Managed budget for a Firm Fixed Price (FFP) contract valued at $25M+ highly preferred

Additional information:

• Must be willing to travel up to 25% 

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

 Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Experience

Required

• 3 year(s): Government contract management experience
• 10 year(s): Experience leading multiple teams/departments

Education

• High School Diploma or better

• Bachelors or better in Business Administration

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)