Senior Technical Support Engineer – Data Integration

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Senior Technical Support Engineer – Data Integration role

At Qlik, our support Technicians are our HEROES. That is because our technicians do more than manage complex technical support cases. They are determined, resilient and have an unshakable positive mindset. Our team in APAC consists of more than 50 support professionals from multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Barcelona, Lund, Sydney, Tokyo, USA and Bangalore India. We think you will love it here!

What makes this role interesting and how you will make an impact:

• The Senior Technical Support Engineer team will provide telephone, screen sharing, and ticket-based support for our customers.
• Troubleshoot customer submitted problems by working together with our customers in a collaborative manner.
• Keeps customers updated regularly with the current state of their tickets.
• Investigate customers’ current situation and desired end state understand our customers’ needs and problems.
• Provides world class customer experience by as delivering satisfaction to every case for every customer.
• Interact with customers, understanding their problems and needs.
• Seeks workarounds and communicates technical solutions to the customer.
• Remain current with the Data Integration product functions and features, and with related technologies in the DI ecosystem.
• Participate in the 24*7 support on call duty for production down tickets.
• Reproduces customer problems in the lab.
• Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
• Exhaust all efforts according to the working procedures before escalating a case.
• Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases and participating in weekly meetings.
• Keep case summaries on cases for escalations and continuity.
• Maintain coherent working procedures to reflect professional attitude and maintain efficiency.

We’re looking for a teammate with:

• You have a bachelor’s degree in IT or equivalent
• Work experience of over 10 years in IT
• You can methodically approach and solve technical problems
• You have excellent inter-personal skills
• You have a broad technical knowledge and experience
• You ae self-motivated to continuously learn new technologies
• You can handle high pressure situations
• You have the experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems
• You have some working knowledge of the following:
  • Databases: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL
  • Operating system (Windows, Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.)
  • Mainframe: IBM Z series, HP Nonstop, VSAM, IMS
  • Big Data: Hadoop (preferred hands-on CDH/CDP implementation), Cloudera, Hortonworks, MapR, Kafka, MongoDB
  • Data Warehousing: Redshift, Vertica, Netezza, Hawq, Greenplum, SybaseIQ
  • Cloud: AWS, Google Cloud, Azure
  • SAP
  • ETL Administration or support: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing.
  • JAVA: Ability to read and understand advanced level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and exceptions.
  • Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump

The location for this role is:

Tokyo, Japan

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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