Senior ServiceNow Application Developer

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The ServiceNow Application Developer Role

We are seeking a skilled, detail-oriented and self-driven ServiceNow Application Developer to join our team. The ideal candidate will be highly self-motivated and responsible for daily interaction with business stakeholders to fully understand needs and deliver quality solutions using the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, strong problem-solving skills, creative solution building, and the ability to work collaboratively with various departments.

What makes this role interesting?

• Platform Development and Configuration:
  • Implement features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal
  • Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent, Workspaces, Catalog Builder, UI Builder
  • Develop, configure, and maintain custom modules, forms, and workflows based on business requirements.
  • Optimize platform functionalities through scripting (e.g., JavaScript, Glide API) and automation
  • Automate workflows in ServiceNow and streamline business processes
• Integration and Reporting:
  • Monitor system performance and take proactive measures to optimize performance
  • Manage existing, as well as build and maintain platform integrations with other enterprise tools and third-party applications
  • Create and maintain dashboards, reports, and KPIs to provide actionable insights to stakeholders
• User Support and Training:
  • Act as L3 escalation support for complex issues reported by business users
  • Write clear and concise technical documentation
  • Define and document user interfaces, support systems and data requirements
  • Assist with development of test scripts and coordinate test efforts for internal testing, UAT, regression testing, etc.
  • Assist in creating training materials and documentation for ServiceNow users including release notes
  • Stay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team
• Governance and Compliance:
  • Ensure compliance with ITSM best practices and corporate policies
  • Maintain proper documentation of processes, configurations, and workflows
  • Ensure compliance with subscription usage

Here’s how you’ll be making an impact:

• You will be a trusted subject matter expert for the ServiceNow platform and its dependencies
• Building relationships with our internal customers, gaining deep understanding of processes and workflows across the organization
• You will be in the perfect position to understand business needs and form creative solutions to complex business problems
• As part of the IT Service Management admin/dev team, you will set the path forward for expanding ServiceNow platform capabilities
• Be the key technical member on projects and rollout of new platform features, as you will be constantly expanding your knowledge in support of being a subject matter expert on different topics

We’re looking for a teammate with:

• Language:
  • Business level English, spoken and written
    English is our corporate language for daily communication with all global teams
• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Experience:
  • 5+ years of hands-on experience as a ServiceNow Developer and specialist/administrator or in a similar role
  • Proficiency in ITSM modules such as Incident, Problem, Change, Configuration, and Asset Management
  • Working knowledge in ITSM (Incident, Change, Knowledge, Problem, CMDB, Service Catalog, Service Portal), ITAM, ITOM, and PPM/SPM
  • Exposure to latest ServiceNow platform capabilities and tools like Mobile Apps, Walk-up experience, Workspace, Discovery, Service Mapping, and Integration Hub
  • Knowledge of SSO protocols and other such technologies and standards
  • Familiarity with REST/SOAP APIs and integration tools
  • Working in a complex application environment with integrations and customizations to support multiple business processes
• Technical Skills:
  • Well versed with JavaScript, Flow Designer, Business Rules, Script Includes, UI Actions, UI Policies, Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Excellent hands-on knowledge and experience of JavaScript / HTML / CSS / Angular / Bootstrap / Jelly Script / ServiceNow APIs / PowerShell (a plus)
  • Excellent at debugging and troubleshooting methodically
• Certifications (preferred):
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification or higher
• Soft Skills:
  • Strong attention to detail, analytical, problem-solving skills, and should know how to adapt to changing requirements
  • Commitment to excellent customer service & strong focus on quality
  • Successful in dealing with company personnel at all levels
  • Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders
  • Excellent communication and interpersonal skills to work effectively with technical and non-technical stakeholders
  • Must be self-motivated and capable of working independently or as part of a team

The location for this role is:

India – Remote

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.