Primary Job Responsibilities
- Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment.
- Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.
- Proactively pursues and secures signups for Pulte Mortgage at point of sale.
- Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest.
- Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals.
- Ensures the team achieves expected outcomes and effectively manages challenges as they occur.
- Attends all community and leadership meetings as a member of the Division Senior Operating team.
- Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog.
- Must meet or exceed business plan goals.
- Manages branch financial performance.
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Management Responsibilities
- Ensures appropriate staffing to meet department needs
- Utilizes recruiting and selection tools/processes to build organizational talent
- Delegates work according to employee's abilities and skills
- Evaluates employee's performance and plans for compensation actions in accordance with that performance
- Provides developmental opportunities through identification of internal and external training opportunities
- Creates opportunities for employee growth
- Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)
Scope
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: Yes
- Direct Reports: Yes
- Indirect Reports: No
- Physical Requirements: Not applicable
Required Education/Experience
- Minimum High School diploma or equivalent College degree preferred
- Must be able to obtain and maintain mortgage licenses in multiple states
- Minimum of 3-5 years prior leadership experience
- Minimum 2-3 years prior mortgage banking industry experience
Required Licensing, Registration and/or Certifications
- Valid Driver's License as driving is an essential function of this position
- An active NMLS License is preferred
- Must be able to obtain and maintain mortgage licenses in multiple states
Required Skills/Knowledge
- Builder affiliate experience is preferred
- Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner
- Experience in team management and leadership, with a focus on professional development and growth
- Effective understanding of mortgage lending processes, regulations, and industry trends
- Demonstrated ability to drive results and achieve operational excellence
- Ability to proficiently collaborate with diverse leadership teams spanning different functions
- Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs
- Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights
- Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth
- Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives
- Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements
- Proficiency in Microsoft Office Suite required
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Additional Information
- This position is subject to the CFPB Loan Originator Compensation Rule
- Ability to travel when needed
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
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