This position is 100% in-office/onsite Monday - Friday in Orlando, Florida.

JOB SUMMARY
Responsible for overseeing all branch support roles by implementing and managing efficient processes, developing internal and external customer relationships, and developing staff and providing support to the branch manager to achieve branch strategic and financial objectives.

PRIMARY RESPONSIBILITIES

• Supervise and oversee support roles, including Escrow Assistants, Escrow Processors and Escrow Coordinators, while acting as a liaison between the support staff, Escrow Officers, and Branch Managers. Ensure effective communication and collaboration to facilitate efficient pre-closing preparation, post-closing file management, and seamless file progression. Serve as the primary point of contact for support staff, providing guidance, training, and direction to foster collaboration and operational efficiency. Ensure appropriate staffing levels to meet departmental demands and maintain adequate coverage for uninterrupted operations.
• Establish and monitor workflows for support staff to achieve timely and accurate processing of title orders, document preparation, scheduling, and post-closing follow-up activities.
• Oversee the escrow and title production process to ensure effective communication, collaboration, and operational efficiencies across all branch processes, including customer service, timely closings, and pre- and post-closing procedures. Review and enhance customer service quality by monitoring service standards, responding to customer service systems, and serving as a point of contact for escalated questions and concerns.
• Oversee daily branch support operations to ensure adherence to operational standards, compliance regulations, and Escrow Accounting Business Practice Guidelines, while maintaining compliance with state Good Funds Statutes. Assist Branch Manager with strategic initiatives by providing recommendations and support to escrow officers with the guidance of the Branch Manager. The Escrow Production Manager serves as the acting leader of the branch in the absence of the Branch Manager, ensuring continuity in operations and decision-making, while maintaining primary responsibility for escrow production management.
• Facilitate communication and collaboration as the liaison between all transaction parties, internal support staff, and Escrow Officers to ensure smooth operations and customer satisfaction. Provide regular status updates to Branch Manager.
• Other duties as assigned

• Decision Impact: Department
• Department Responsibility: Branch
• Budgetary Responsibility: NO
• Direct Reports: Yes
• Indirect Reports: No
• Physical Requirements: Involves sitting, standing, and/or movement, the ability to exert minimal force of up to 25 pounds to carry, lift, push, pull, and otherwise move objects/ or insert other physical requirements if required to perform the job

• Minimum High School Diploma or equivalent
• Minimum of 3-5 years Escrow Officer experience
• Minimum of 2 years at a supervisory level or team leader
• Prior management of production processes related to completion of real estate closings
• Prior management or leader of at least 2 individual team members/direct reports
• Successful track record of executing day to day operational responsibilities

• Licensing requirements as required by State/Federal Agencies
• Notary Public license requirements as required by State

• Effective communication, presentation, and organizational abilities to effectively convey information, streamline processes, and manage priorities.
• Proven leadership skills to supervise, coach, and develop staff, ensuring alignment with policies, procedures, and operational goals.
• Exceptional ability to manage competing priorities by balancing conflicting demands and optimizing the use of available resources to meet departmental objectives.
• Collaboration and relationship-building skills
• Decision-making and problem-solving capabilities
• Specialize in RESPA with understanding of company's underwriting guidelines
• Understanding of title and settlement rules and regulations