This position is 100% in-office/on-site located at the San Antonio, TX office.
JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
- Ensure daily branch operations are conducted in accordance with operations standards
- Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
- Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage
- Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).
- Review and respond to monthly quality and accounting audits
- Ensure proper handling of all funds and closings
- Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
- Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lenders
- Perform as a team member in allocating and coordinating the workflow
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
- Keep abreast of area competitors' products, services, and costs
- Maintain and foster branch participation in division/community events and promote Pulte values and culture
- Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
- Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
- Other duties as assigned
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MANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:
With Direct Reports:
- Ensure appropriate staffing to meet department needs
- Utilize recruiting and selection tools/processes to build organizational talent
- Delegate work according to employee's abilities and skills
- Evaluate employee performance and plan for compensation actions in accordance with that performance
- Provides developmental opportunities through identification of internal and external training opportunities
- Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors
- Maintain staff schedules to provide adequate coverage at all times
- Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
- Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
REQUIRED EDUCATION:
- High School Diploma or equivalent required. College degree preferred.
- Notary Public required.
- Escrow Officer license required.
REQUIRED EXPERIENCE:
- Minimum of 3-5 years Escrow Operations Experience
- Supervisory Minimum of 2 years at a supervisory level or above.
- Specialize in RESPA with understanding of company's underwriting guidelines
- Understanding of title and settlement rules and regulations
- Effective communication, presentation, and organization skills
- Capacity to work in a multi- location team environment
- Ability to prioritize conflicting demands & meet department needs with available resources
- Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of objectives
- Resolve complex problems and execute complex transactions as needed
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
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