Senior Disability Claims Examiner

The Role

The Senior Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 50 complex Long-Term Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Communicate via telephone, email, and text with claimants, employers, attorneys, and others.
• Document claim information in a clear and concise manner.
• Understand and apply policy plan provisions
• Review medical records
• Complete financial calculations
• Coach peers and new members of the team

In addition, the role requires but is not limited to the following skills:

• Focus on customer experience to deliver the best experience for our customers.
• Proven ability to deliver accurate, diligent, and trustworthy service to our customers.
• An energetic customer focus evidenced through maintaining customer relationships.
• Interacts with internal and external customers including, but not limited to, claimants, employers, physicians, attorney etc., to gather the information to make the decision on the claim.
• Provides technical direction to other claims personnel as needed.
• Validates payment period, follow up and monitors payment accuracy and timeliness; follows plan to closure for other claim personnel as needed.

What you'll need:

• 3+ years' experience in LTD claim management required
• Ability to solve complex claim scenarios with minimal mentorship
• Ability to manage multiple and changing priorities
• Claim/risk management skills and technical knowledge in contract interpretation and administration
• Excellent organizational and time management skills
• Successful written and communication skills proven in previous work experience
• Specific experience with collaborative negotiations

When starting in this position, you will be part of a comprehensive training program.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $64,100.00 to $95,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.