Manager, Client Services

You will work directly with GI distribution and service leaders to challenge the status quo, advance our service capabilities, develop staff and onboard talent across the US. You will also have the opportunity to use your analytical and influencing skills through inquiry root cause trending, leveraging data to collaborate with business partners to reduce inquiry reoccurrence and close process gaps. Come experience Prudential Group Insurance's exciting and flourishing Service Organization where you will be encouraged to think differently, cultivate new ideas, push your creative boundaries, and expand you and your staffs' abilities.

Given the nature of our business and the strategic initiatives involved, you may be required to work hours that are outside of your local time zone. Flexibility in work schedule is essential to ensure effective collaboration with our internal and external partners located in various time zones.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Hiring and performance management of assigned work staff located in virtual offices across the continental United States.
• Oversee the tracking and resolution of client service inquiries; trending results to identify/implement proactive solutions in partnership with distribution and service leaders.
• Serve as an escalation point for significant customer situations, which entails compliance, regulatory, or procedural risk mitigation to the organization.
• Familiarity with the Group Insurance products, services, administration systems and service model methodology is preferred.
• Maintain ability and authority to grant process exceptions associated with scope of work.
• Manage expenses including salary and travel expenses.
• Proactively work with business partners to eliminate discovered areas that need improvement to enhance our customer service delivery.
• Travel to satellite offices to meet with staff, Distribution personnel, and local customer base.

What you'll need:

• Minimum of 5 years operational and/or relationship management experience, to include 1 or more years of people leadership experience.
• Strong analytical skills with the ability to extract themes and meaningful opportunities from large data sets.
• Professional presence and ability to provide executive level presentations required.
• Strong communication skills, both written and verbal, with a proven ability to write clear and concise commentary.
• Ability to work autonomously and independently to develop staff, process, and business relationships.
• Proven leadership and change-management skills, team-orientated, and a proactive and optimistic management style.
• Ability to motivate others.
• Ability to effectively communicate organizational objectives to associates and coordinate work efforts of others.
• Ability to travel up to 15% based on location.

It'd be a plus if you had:

• Bachelor's degree strongly preferred, MBA or advanced education a plus.
• Knowledge of Group Insurance Products and Sales/Service Model, preferred.
• Strong project management skills, a plus.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans: 401(k) plan with company match (up to 4%), company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

#LI-RRJ

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $99,300.00 to $147,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.