Job Classification:
Technology - Agile, Delivery, & Product

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team

As a lead UX researcher and designer in the Workforce Transformation department, you will partner with product owners, tech leads, enterprise communications, and business partners to improve the technology experience for our workforce. You will measure and optimize experiences by exploring many different approaches to solve end-users' problems, conducting in-person user tests to observe behavior, for example. In addition to applied experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.

• Infuses broad UX perspective to influence the design of technology solutions to deliver a more impactful end-user experience.
• Conduct user interviews, develop discussion guides, facilitate user working sessions, research synthesis and insights.
• Analyze data to develop insights and practical recommendations for technology experience improvements.
• Work under the direction of leadership to contribute ideas to help resolve employee technology pain points. Support development of personas, journey mapping, prototyping, wireframing, and user workflows.
• Lead a matrixed network of enterprise change champions to drive adoption and awareness of technology enhancements.
• Leverage relationships and knowledge to create impactful change strategies to ensure thoughtful adoption of new tools and processes
• Bring a deep understanding of relevant and emerging technologies, give technical direction to team members and embed learning and innovation in the day-to-day.
• Understand program goals and contribute insights for decision making, prioritization, and business outcomes.
• Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
• Report out on key program details to a disparate set of stakeholders and managing how those details impact tangential programs, initiatives, or projects.
• Manage relationships with Business Partners, Product Owners, Tech Leads, Enterprise Communications, 3rd-party Vendors and other Stakeholders in order to establish and maintain alignment on Program Objectives, Approach and Progress
• Lead in crafting and delivering key messages/communications to various audiences, from Program Stakeholders to the entire workforce.
• Help manage cross team execution of the program deliverables / outcomes with minimal guidance.

• Bachelor's degree or equivalent relevant experience required
• Ability to lead independently with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
• Experience with agile development methodologies and Test-Driven Development (TDD)
• Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business
• Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
• Excellent problem solving, communication and teamwork skills

• UX Design and Prototyping - understanding of user experience principles and ability to translate concepts into visual representations. Adept at creating prototypes to effectively communicate design ideas and generate feedback and testing insights using tools such as Adobe.
• Proven understanding of a business line or functional area
• Problem Solving - deep knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving interpersonal, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Decision Making and Critical Thinking - Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Producing Results - Understanding of the criticality of getting things done in spite of current circumstances and the ability to apply assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
• Preferred qualifications:
  • Experience working in global organizations is a plus

• Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.