Providence caregivers are not simply valued - they're invaluable. Join our team at ~Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

1. Supervises office support staff. Insures adherence to department policies, procedures and processes.
2. Manages non-clinical office workflow functions in the areas of customer service, scheduling, patient registration, data entry and record management. Prioritizes workflow requirements and re-assign tasks as needed.
3. Maintains staffing schedules for support staff, coordinating requests for time off.
4. Makes hiring and disciplinary recommendations; initiates performance improvement as necessary and recommends change in status of employees supervised in accordance with established human resource standards.
5. Provides input for staff evaluations. Designs corrective action plans in conjunction with Employee Relations and clinic management.
6. Demonstrates a good understanding of the overall departmental operation, following departmental policies and procedures. Initiates new procedures as necessary to maintain or improve operational efficiency.
7. Orients new employees to clinic administrative operations, policies and procedures, and position assigned. Identify training needs of employees. Coordinates scheduling of education.
8. Functions as a steward of department resources (both labor and supplies). Manages daily operations within budgetary allowances. Provides input in the department budgeting process regarding staffing needs, capital requests, safety and physical plan requirements.
9. Performs at an expert level in all basic support functions. Possesses an in-depth knowledge of procedures and protocols.
10. Insures timely completion of Kronos, entering exception requests and approving timecards when appropriate. Completes attendance records for administration of dependability program.
11. Functions as initial contact for patients and providers with regard to support service issues (registration, billing and medical records). Insures timely completion of investigation and follow-through on concerns.
12. Serves as a role model and holds self and staff accountable for service excellence standards.
13. Functions as department resource for operation of general non-clinical office equipment, to include information technology. Coordinates maintenance and repair of such.
14. Performs other duties as assigned.

Required qualifications:

• 5 years Front office experience in a medical clinic setting, with lead or supervisory experience.

Preferred qualifications:

• Graduate of a secretarial program. Or.
• Associate's Degree

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 321585
Company: Swedish Jobs
Job Category: Patient Care (Non-Acute)
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 3901 SFH FAMILY MED CLINIC
Address: WA Seattle 1401 Madison
Work Location: Swedish First Hill 1401 Madison-Seattle
Workplace Type: On-site
Pay Range: $30.81 - $48.06
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.