Senior Learning & Development Manager - Retail

This role is an opportunity to drive real impact through creative innovation, modern learning solutions, and cutting-edge strategies that enhance the skills and confidence of our retail banking teams.

You will be a key member of our Learning and Talent Development leadership team, working closely with partners across talent product enablement, employee relations, leadership development, talent consulting, career advising, HR business partners, and learning & development to drive business impact.

As a leader within the Retail learning and development team you will:

• Lead the charge: develop and execute an engaging, high impact training strategy for retail banking employees that aligns with our business goals.

• Innovate and elevate: leverage digital learning, gamification, microlearning, and other modern techniques to enhance learning experiences.

• Empower our teams: ensure retail employees have the knowledge, skills, and abilities to deliver exceptional client service and meet business objectives.

• Collaborate and influence: partner with leadership, product teams, and stakeholders to identify training needs and create solutions that drive performance.

• Measure and optimize: use data-driven insights to continuously improve training effectiveness and employee engagement.

What makes you a great fit:

• A passion for innovation in learning - you think beyond PowerPoint and embrace new tools and techniques.

• Strong leadership and communication skills, with executive presence and the ability to inspire and influence at all levels.

• A results-driven mindset, with a knack for measuring success and optimizing learning strategies.

• Experience with learning technologies, instructional design, learning vendor management, and blended learning approaches.

• Proven experience in training program development and facilitation, preferably in retail banking

Job Description

• Manages all activities in support of training, education and staff development within the organization.
• Assessing staff learning requirements and developing learning programs to meet career development needs.
• Leading the planning and delivery of learning programs for technical and employee relations issues.
• Working with the training team to establish best practices for the delivery of learning programs.
• Directing the analysis and implementation of learning plans and strategies for the organization in order to maintain and improve effectiveness.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Business Trainings, Content Curation, Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training Evaluations

Competencies
Competency-based Training and Development, Organizational Change Mgt, Partnering for Clients' Success, Training And Development, Training Programs Management

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $88,000.00 - $151,800.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 12/18/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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