As an IT Change Manager, you will be responsible for designing and implementing a robust change management framework to ensure all changes to processes, systems, and applications are tracked, managed, and compliant with audit and regulatory standards. This role will collaborate across departments, including IT, operations, and compliance teams, to drive process improvements, mitigate risks, and ensure seamless adoption of changes. Specific job duties may include the following:

• Create and implement a scalable and auditable change management framework for the organization
• Ensure processes align with industry best practices and regulatory requirements
• Collaborate with internal and external audit teams to provide documentation, evidence, and reports as needed
• Identify gaps in current processes and recommend corrective actions to ensure compliance
• Partner with IT, operations, and compliance teams to ensure all system and process changes are documented, communicated, and approved appropriately
• Act as a liaison between teams to manage change requests, prioritize efforts, and ensure minimal business disruption
• Coordinate and conduct Change Advisory Board (CAB) meetings to review and approve significant changes
• Authorize and approve minor changes independently
• Provide training and support to teams to ensure understanding and adoption of the change management process
• Communicate process updates and ensure transparency with stakeholders
• Identify potential risks associated with changes and develop mitigation strategies
• Plan and schedule change implementations, ensuring minimal disruption to IT services
• Coordinate with relevant stakeholders to ensure successful change deployment
• Monitor and report on the effectiveness of change management activities
• Review and refine the change management process regularly to adapt to evolving business needs and regulatory changes
• Leverage metrics and feedback to improve efficiency and effectiveness
• Maintain comprehensive documentation of all change requests, approvals, and implementations
• Communicate change plans and statuses to relevant stakeholders
• Provide training and support to staff on change management processes and tools

Due to the nature of the position, we are seeking individuals with the following qualifications:

• Strong knowledge of change management principles, methodologies, and tools
• Familiarity with audit and compliance standards (e.g., SOX, ISO 27001, PCI DSS)
• Excellent communication and interpersonal skills to influence and engage stakeholders
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Proficiency in using change management tools and project management software
• Prosci Change Management Certification, ITIL Certification, or similar credentials

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Manages model to efficiently and effectively manage change and create consistency in the intake, management and execution of the delivery of the change. Continuously improves, and has primary ownership of, the processes, platforms and people involved in the delivery and governance of change management. Directs the staff, strategies and activities to support organizational change.
• Directs development and continual improvement of organizational change consulting services. Motivates, manages and develops consulting staff. Supports the company's culture and values.
• Defines and oversees the infrastructure/resources for organizational change teams. Defines, monitors and uses metrics to assess performance and continuously improve.
• Manages organizational change client relationships. Monitors progress of major projects to ensure client satisfaction.
• Develops and monitors the department's internal business plans and resource models to maximum efficiency and ensures alignment with business priorities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Account Management, Client Counseling, Competitive Advantages, Deliverables Management, Design Thinking, Employee Relationships, Organizational Culture Change, Results-Oriented

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Business Case Justification, Consulting, Effective Communications, Managing Multiple Priorities, Organizational Savvy and Politics, Problem Solving, Program Management (M0260)

Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $65,000.00 - $153,400.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 01/31/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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