Job Description:
The Strategic Account Support Representative partners closely with the Account Executive (AE) and Customer Success Manager (CSM) to secure renewals for our Strategic Accounts. They work closely with the account team to be proactive with accounts to identify opportunities for renewal or upsell. This role will ensure revenue renewal, customer success and long term partnership with assigned customers.
The Strategic Account Support Representative will partner with Sales teams to prioritize sales opportunities; helping to remove roadblocks, so we can execute with precision and secure revenue for the company.
Who you're committed to being:
- You have strong interpersonal and communication skills; in addition, you can synthesize complex business challenges build clear solutions and messages for audiences at various levels of sophistication
- You are a great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment
- You listen, think logically, strategically, and tactically to solve complex problems
- You are highly self-motivated and you demonstrate an ability to assume responsibility and work autonomously
- You can build trust with key stakeholders and look to collaborate across teams for success
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What you'll do:
- Complete expansion and new business transactions, as well as proactive renewal management including all administrative tasks such as obtaining Purchase Orders when required, quoting, and order creation and submission
- Review and recommend contract terms, aide customers in navigating the MSA process
- Assist reps and customers with vendor form agreements and other administrative tasks relate to sales process
- Coordinate with Finance and Legal teams to ensure contract and invoice alignment to sales orders provide quotes to prospective customers as advised by the Sales team
- Research and find data to support individual and comprehensive selling activities
- Look for areas of improvement within the systems and process to further enable efficiency.
- Operate as primary field and inside support resource, providing task offloading as needed.
Experience you'll bring:
- Experience dealing with Procurement departments for large organizations.
- Experience with the SaaS renewal experience
- Experience negotiating large renewals in ARR
- Experience with Salesforce CRM
Requirements:
- Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
- Good verbal, written and presentation and interpersonal skills both with customers and internal stakeholders.
Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:
- We're remote- and hybrid-friendly
- We're mission driven and guided by our culture pillars
- We have a strong commitment to diversity and belonging
- We cultivate a culture of trust, autonomy, and collaboration
- We're lifelong learners and champion team member growth and advancement
- We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
The annual US base salary range for this role is $79,200 - $97,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.
Applications must be submitted within 90 days after the initial posting date to be considered.
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