Job Description:
Pluralsight is the leading technology workforce development company! We are looking for a Customer Success Coordinator who will renew large volumes of customer contracts. We are seeking eager, hardworking candidates who can quickly ramp up on our product offerings, client engagement model, and renewal processes.
This position will support, handle, and close renewal transactions. You will play a central role in supporting our Customer Success and Revenue organizations, and your work will directly impact our company goals. You will provide critical feedback as you interact directly with our customers to help the team and other Pluralsight teams better understand the needs of each unique customer group. In this position, you will have exposure to sales and will need to optimally maintain your priorities. You will be fundamental in handling and closing large volumes of opportunities.
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The Customer Success Coordinator will collaborate within Revenue, Success, Marketing, and Legal to increase the renewal success while looking for additional opportunities for upselling additional revenue. You will work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to improve growth within the account.
Who you're committed to being:
- You have exceptional ownership of your business
- You care about the customer experience, SaaS and fast growth tech.
- A champion of Pluralsight's values with a focus on Seeking to Learn
- You are accountable for excellence and you're an outstanding teammate - you like to understand the guidelines for success, partner with the business to get what you need, and then work entrepreneurially to get it done
- You are a lifelong learner
- You listen to customer needs and are willing to speak their language from a technical perspective
- Data-driven and objective - you trust analytics and data science to guide decisions
What you'll do:
- Solidify and close renewals - Complete renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission. Partner with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
- Be a trusted partner - Partner effectively and cross-functionally with sales account executives supporting this customer segment.
- Collaborate effectively with sales counterparts responsible for cross-selling, upselling, and expanding these accounts.
Experience you'll bring:
- Interest in SaaS, technology, or workforce development
- Basic understanding of business development, sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations
- Demonstrate the ability to think critically and be self-sufficient in solving problems
Requirements:
- Excellent organization and time management skills
- Strong communication skills
- Ability to establish relationships and work in a team environment
Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
For this role, face to face meetings with customers are required.
Why you'll love working here:
- We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
- We're mission driven and values guided by our culture pillars
- We have a strong commitment to diversity and belonging
- We cultivate a culture of trust, autonomy, and collaboration
- We're lifelong learners and champion team member growth and advancement
- We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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