Sr. Business Analyst I (II)

Flexible Work Arrangement: Hybrid

The Sr. Business Analyst is responsible for leading and supporting the Federal Energy Regulatory Commission (FERC) 760 Support department's daily and ongoing tasks associated with FERC Order 760 compliance. This includes collaborating closely with the FERC 760 team (department, ITS partners and Markets SMEs) to manage requests from the FERC Division of Surveillance and Analytics (DAS) and compliance requirements associated with market updates and/or changes per the FERC Order.

Essential Functions:

• Learn the business - develop an understanding of FERC 760 business functions, processes, Order 760 and manage/coordinate, and communicate requirements and understanding across the SME markets support teams
• Establish, monitor and maintain high client satisfaction levels to including managing and triaging all inquiries from FERC
• Document, track and resolve problems utilizing various internal documentation tools to include FERC's tool to coordinate, communicate and resolve all inquiries
• Document, update and manage all department and FERC 760 process documentation as required
• Work closely with the department manager in developing and documenting work plans, including scope, milestones, release schedules, resources and deliverables on an annual and ongoing basis
• Regularly develop status reports regarding teams quarterly progress on annual work plan
• Develop business use cases, manage PJM Data Model Documentation requirements and validate metadata in preparation for delivery to FERC
• Monitor and manage all FERC Order 760 related requirements and timelines to ensure compliance at all times

• Bachelor's Degree in Computer Science, Business Administration or equivalent work experience
• At least 4 years of experience
• Ability to produce high-quality work products with attention to detail
• Ability to communicate effectively in a team environment
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Ability to produce high-quality work products with attention to detail
• Ability to visualize and solve complex problems

• Bachelor's Degree in Business Administration
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees
• Experience with PJM markets data/functions
• Experience with FERC Order 760 and/or compliance functions
• Data model documentation/metadata analysis skills or experience