Flexible Work Arrangement: HybridThe Sr. Business Analyst is responsible for supporting project and support teams by collaborating with ITS and business clients to deliver technology solutions and services. In support of that responsibility, the Sr. Business Analyst will assist project managers, IT Leads and business unit managers as necessary to ensure the technical solutions meet the business needs and are developed and implemented with high quality.The scope of responsibility for the position includes project support, as well as routine system maintenance and support activities.Essential Functions:
- Customer satisfaction
- Serve as a primary contact for the IT needs of the business units and establish a positive, service-oriented relationship to ensure timely and accurate delivery of IT services
- Learn the business - develop an understanding of the business functions and processes and communicate this understanding across the teams
- Establish, monitor and maintain high client satisfaction levels
- Document, track and resolve problems in client business systems
- Solution delivery using Agile methodology
- Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables
- Regularly develop status reports regarding workgroup or project team progress
- Coordinate Change Management, Application Switchover and Release & On-Call Schedules
- Ensure appropriate level of controls are applied to work efforts, including security requirements, to ensure efficient delivery of robust, effective business solutions
- Assist business clients in developing requirements for and integrating systems from external vendors
- Triage software release related issues in non-production and production environments
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Characteristics and Qualifications:
Required:
- BS degree in Computer Science, Business Administration or equivalent work experience
- At least 5 years of work experience
- Ability to produce high-quality work products with attention to detail
- Ability to communicate effectively in a team environment
- Experience in quantitative and qualitative analysis
- Experience using verbal and written communications skills
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to produce high-quality work products with attention to detail
- Ability to visualize and solve complex problems
- MBA, Business Administration
- Experience with PJM operations, markets, and planning functions
- Experience supporting any of PJM Committees