Role: Implementation Specialist

Location: 401 N Michigan Avenue, Chicago, IL

Salary: $75k total on target earnings

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud- based telephony optimization - trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

We're expanding our client success team and are currently recruiting a proven Client Relationship Manager to join our new Chicago Account Management team.

After that, you'll help establish the team from the ground up.

You'll be responsible for handling the day-to-day management of client accounts; made up of both long-standing clients and new clients sent your way by our expert sales teams.

• At every touchpoint you'll demonstrate your expert-level understanding of your client' needs, PHMG's product portfolio and the wider industry to offer clients exceptional creative, technical, and commercial support
• Optimize the client experience, creating operational efficiency and maximum satisfaction from clients
• Lead from the front to create an environment for success
• Achieve financial and client satisfaction goals
• Give details to our clients on how our service works, set timeline expectations, and ultimately create trust with clients
• Manage client onboarding with appropriate internal personnel in engineering, production, creative, and sales departments
• Take responsibility for overall satisfaction and retention of assigned mid-market clients
• Analyze current ROIs, develop insights, and help clients interpret findings and understand opportunities for future Audio Branding executions
• Resolve client issues and work with internal stakeholders to propose solutions
• Execute any upsell and cross-sell opportunities, as well as obtain client referrals

• Strong sales background and proven results
• Proven knowledge and experience of client success
• A creative, analytical problem-solver who focuses on delivering client satisfaction
• Highly organized and a diligent project manager, able to multi-task on client projects and deliverables
• Strong analytical skills with focus on process and system development
• Proven ability to achieve sales quotas and KPI's
• A proactive and effective written and verbal communicator

• 18 Days PTO, 2 VTO Days, plus up to 9 federal holidays
• Comprehensive health benefits package
• 401k with company matching
• Commuter benefits through Ventra and Divvy, and subsidized parking options
• Dynamic offices with spectacular views of Lake Michigan
• Free onsite gym membership
• Proven ability to achieve sales quotas and KPI's