We work with 36,000 clients across the globe, and pride ourselves on delivering outstanding levels of customer care to every single one of them. Credit Control represents an essential stage in this client journey, and you'll play a vital role in this department.

Managing your own portfolio of approximately 3,000 accounts, you'll assist with collecting
payments from our expansive North American client base - taking responsibility for the swift
resolution of any credit control related issues.

Ideally, you'll have proven experience in credit control, but a strong background in a customer
service related role would also be considered. With your attention to detail, excellent
communication skills and strong initiative, you'll deliver excellent customer care at every point of
contact - keeping the client experience at the forefront of everything you do

Responsibilities:

• Providing a first class experience to each client
• Liaising with clients in relation to outstanding invoices/queries
• Managing any defaulted direct debit/credit card payments
• Getting the best possible result from your client base, whilst aiming to excel against KPIs

Skills, knowledge and experience required:

• Excellent customer service skills
• Able to work independently and as part of a team
• Confident and professional manner
• Fast thinker and decision maker with excellent attention to detail
• Strong skills in communication, analysis and Microsoft Excel

Company profile:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.

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