With your solid customer service skills, you'll be able to identify and resolve issues efficiently. A true people person, you'll have an innate ability to build strong relationships with clients and intermediaries over the phone.

The role demands you to talk to people at all levels - from sales executives up to VPs and CEOs - so you'll be confident and comfortable in all situations. Self-motivated and a highly skilled problem-solver, you're also an exceptional listener, ever empathetic to our clients' needs while respecting our needs, too.

From your base in our Manchester office, you'll spend the majority of your time liaising with newly signed clients who may be experiencing service fulfilment issues. By delivering the highest standards of customer service, you'll retain business and strengthen bonds - maintaining profitability by preventing cancellations.

The Client Support department plays a crucial role within the company and client retention is a number one priority.

This role would be perfectly suited to someone with experience in customer relations who is used to driving business forward as part of a highly successful, integral team.

What you'll be doing:

• Liaising with clients on a day-to-day basis by telephone and email

• Implementing business strategy and service values to meet client retention targets

• Managing a customer support database on a day-to-day basis

• Liaising with key departments to maintain strong communication channels

• Gaining a high level of knowledge of our products to maximise effectiveness in client retention

What you'll need:

• Effective personal organisation; self-starter with drive, ambition and creativity

• The ability to build valuable relationships, both internally and externally

• Planning, presentation and negotiation skills, coupled with excellent written and oral communication

• Excellent attention to detail and problem-solving capabilities

• Capability and commitment to manage personal and professional development

• Ability to work under pressure with a constant positive outlook when being faced with complex client issues

• CRM experience, Microsoft Dynamics preferred

The PH perks you'll get in return:

Free gym membership

Biannual spectacular company events

Company sports teams

Early finishes on Manchester United home match days

In-house barber and beautician

Sociable atmosphere with office bar

Dedicated Employee Assistance Programme

Birthday gifts and a half-day off the morning after

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 39,000 clients in 54 countries across the globe. This expansive list includes household names of the calibre of Coca-Cola, Samsung, Audi and Adidas, as well as SMEs in every sector of the global market.

• We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.