ROLE SUMMARY

This promotional customer facing role will demonstrate excellence in customer engagement, disease and brand knowledge to a range of NHS stakeholders across the patient pathway in order to maximise uptake of our medicines and achievement of BU specific KPIs

ROLE RESPONSIBILITIES

• Demonstrate sustained in-depth disease, brand and environmental knowledge (patient pathway, stakeholder mapping) to deliver impactful In Call Effectiveness to maximize the value and uptake of our medicines, outcomes and ROI
• Targeted Customer Engagement of key individual stakeholders and organisations across the patient pathway, in order to secure optimal patient access within the local NHS system, based upon the value of our medicines
• Develop Key Clinical Experts to advocate the value of and, maximise the appropriate use of our medicines and benefits for patients
• Account planning & prioritisation; Demonstrate excellence in prioritization, development & execution of best-in-class account plans in collaboration with cross functional team (Local, National & alliance where relevant) to deliver impactful strategies that accelerate value for Pfizer, Health and Care Systems and Patients
• Operate with a Digital First multichannel mindset, demonstrating high capability and deployment of digital technology and channels, to further enhance customer experience, maximise colleague efficiency and ensure optimal patient access to our medicines
• Role model living our Purpose, Values & Behaviours to ensure that our Culture is diverse & inclusive where everyone can thrive. A growth orientated mindset demonstrating Courageous thinking, thoughtful risk taking & aspirational goal setting
• Deliver Performance with Integrity; Operate with a strong commitment and adherence to the ABPI Code of Practice and Pfizer policies and procedures.

• Graduate or Equivalent (ideally Life Sciences)
• Must have gained the ABPI Medical Representative's Exam (or equivalent) within first two years of employment as a representative. Representatives new to the pharmaceutical industry, must take an appropriate exam within their first year of employment as a representative.
• Fully conversant with requirements of ABPI Code of Practice
• Where access to customer groups have certain entry requirements (e.g., credentialling), colleague would be required to comply with these as necessary to fulfil their role.
• UK pharmaceutical industry experience
• Effective working knowledge of NHS structures and the inter-dependencies between Health and Care systems and service providers, across primary care and secondary care
• Advanced selling skills and ability to critically appraise & present clinical and real-world data with impact
• Experience in building long term customer relationships and advocacy development
• Promote ongoing learning agility and Continuous Professional Development for self and others, demonstrating a growth mindset
• Role model Pfizer values and behaviours to ensure our culture is diverse and inclusive
• Driving license

• Digital Affinity with multichannel offerings and virtual engagement excellence
• Business planning skills - understanding of operational planning process
• Previous experience in a secondary care environment
• Pharmacy qualification and experience (Oncology BU only)

• Remote worker
• The role and customer facing activity will be a mix of face to face & remote working based on customer preference & business need
• Occasional night away from home will be required