Pfizer's purpose `Breakthroughs that change patients' lives' fuels everything we do. We innovate every day to help make the world a healthier place. From scientific discovery to breakthrough products to our essential partnerships around the world, we're committed to quality healthcare for everyone. Because every individual matters.
What You Will Achieve
Medical Affairs Operations & Administrative Associates, known internally as Medical Affairs Enablement & Operations (MAEO) partner with the Medical Affairs Team ensuring implementation of country Medical priorities and operational efficiencies. The MAEO is responsible for a wide variety of tasks that enable the Medical Affairs team to make a real difference to the lives of patients. These tasks include project/event management, Expanded Access Programs, vendor maintenance, processing financial transactions and budget tracking, onboarding new starters and general administrative support (eg. booking venues, meeting invitations, meeting rooms, catering). With a key focus on compliance, this role ensures appropriate adherence to all internal Pfizer standard operating procedures, corporate compliance rules and company work instructions.
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This role aims to deliver an exceptional customer experience to our internal and external stakeholders, enabling our Medical Affairs experts to seamlessly engage with healthcare professionals, peak bodies, patient advocacy groups and other stakeholders while ensuring that the highest standards of compliance are consistently met.
How You Will Achieve It
- The successful candidate will develop subject matter expertise in compliance, managing financial transactions, adhering to strict operational requirements for Medical Affairs consultancies and other relevant engagements.
- Coordinating operations and logistics for Medical Affairs initiatives, ensuring compliant and efficient booking and oversight of all healthcare practitioner customer and consultant logistics arrangements for engagements and events; such as medical and scientific congresses, satellite symposia, Pfizer-hosted meetings, Advisory Boards and Pfizer consultancies.
- Maintaining the global Expanded Access Program and supporting the Non-Commercial Supply of Medicine in Australia & New Zealand.
- Processing sponsorships, educational grants and vendor transactions on behalf of the Medical Affairs team.
- Internal & External event management & booking logistics for Advisory Board meetings, patient engagements and speaker engagements.
- Financial oversight and project spend tracking.
- Completing Administrative and Project related tasks that support the Medical Affairs team such as managing distribution lists, booking meeting rooms, sending meeting invitations, organising catering and other administrative duties.
- Additional responsibilities may vary, and include monitoring of digital KPIs and metrics or other tasks from time to time.
- Deliver a great onboarding and orientation for new starters at Pfizer, including ordering equipment, name badges, business cards, etc.
- Providing dedicated support to specific Therapy Areas or divisions within the Medical Affairs department & a great customer experience for both internal and external stakeholders.
Qualifications
Must Have
- Positive attitude, enthusiasm and passion for great customer experience
- An eye for detail
- Experience in project management and/or logistics and events planning management execution
- Excellent organisational skills
- Strong interpersonal and communication skills with a proven track record of working collaboratively across functions
- Planning, prioritisation, and time management skills
- General digital competency
- Tertiary qualification.
Nice-to-Have
- Pharmaceutical industry experience.
- Experience in the areas of company compliance and/or industry code, regulatory statutes, and standard operating procedures.
- Experience in business efficiency and operations, budget supervision and payment systems usage an advantage.
Pfizer Australia and New Zealand's diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
Work Location Assignment: Sydney / Flexible
At Pfizer we care about our colleagues' wellbeing and offer a range of great benefits for them, including:
- Paid parental leave
- Access to Health & Wellness apps
- Career Growth Experiences program
- Recognition & rewards program
- Paid volunteer days
- Life Insurance Benefits
- Pfizer Learning Academy access to top content providers
- Access to flu vaccines & skin checks
- Options to purchase additional leave
- Salary packaging & novated lease options
*Benefits listed may vary depending on your position and location and may be subject to change.
Pfizer Australia and New Zealand's diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
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