P2P Junior Analyst

ROLE SUMMARY

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.

The GBS San Jose Financial Services is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. The organization performs certain Record-to-Report, Procure -to-Pay, Travel & Entertainment, Order-to-Cash and other related activities from regionally centralized locations in San Jose, Costa Rica.

• S2P core process is the processing of Vendor Master Data creation, Purchase Order approval, invoices/credit notes troubleshooting and its related inquires.
• Works of own initiative with guidance and support from Management and more senior colleagues.
• Organizes own workload, prioritizes, and proactively follows up on outstanding items.
• Responsible for end-to-end issue resolution related to Vendor Master Data, Purchase Order, invoices/credit notes in process.
• Maintains and when possible, exceeds metrics and goals.
• Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy.
• Has strong analytical, process management skills and capability to manage complex/critical scenarios.
• Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures and help identifying process improvement opportunities.
• Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations.
• Demonstrates business acumen and be able to apply market specific knowledge in Business Partner and Customer interactions.
• Independently manages formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries.
• Ensure the timely and proper execution of adequate internal controls, understanding our SOP proposing updates when the documentations do not align with our day-to-day processes.
• Takes ownership on every audit request that involves his/her processes.
• Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation.
• Assist the management team and other colleagues as needed.
• Responsible for the maintenance and consistent application of Pfizer and GBS Americas policies
• Primary vendor master data creation, purchase order approval, invoice/credits processing and resolution and control compliance
• Works towards and maintains agreed metrics and goals.
• Capable to make basic decisions over daily responsibilities.
• Promptly escalates operative and legal issues to his/her manager.
• Interfaces regularly with internal and external customers / vendors to resolve issues.
• Evaluates customer/internal documentation and system information.
• Maintains focus customer service.
• Communication skills (written and verbal) - effectively communicate with internal and external customers and vendors.
• Organizational skills - ability to organize workload, prioritize, and follow up on outstanding items
• Exercises sound judgment abilities
• Good understanding of system functionality and processes
• Attention to detail and ability to work with a high degree of accuracy.
• Prepare basic analysis for external accountants and Corporate Audit
• Participate on organization committees.
• Participate in the delivery of internally developed training.
• Seek opportunities to be mentored by others.
• Operational Transformation support including primary processing, issue resolution and maintaining metrics and goals.
• Demonstrate ownership of personal and professional development
• Ability to operate independently and remain focused through change or uncertainty

• Education: University degree/ongoing University studies or technical high school degree in a finance related field
• Basic Office Knowledge
• Basic accounting/finance knowledge
• Desired experience in multinationals, shared services or finance related if applicable.
• Intermediate English
• Portuguese is a plus.

• Bachelor's Degree
• Experience in a fast-paced multinational company, in a Shared Services environment