ROLE SUMMARY

The People Experience (PX) Associate will provide HR administrative/operational support to the PX Manager Morocco, ensuring the smooth functioning of HR operations and the successful implementation of key HR initiatives. As a working professional, he/she will be expected to handle tasks independently and to maintain sensitive information confidentially.

This role involves maintaining employee records, assisting with recruitment processes, providing general administrative support, leading an effective communication with the organization and develops and implements plans, policies and programs affecting the organization's relations with its organized employees and their representatives, as well.

ROLE RESPONSIBILITIES

• Maintain accurate and up-to-date HR records and files/documentations.
• Provide monthly payroll inputs.
• Serves as point of contact with Labor Office, Social security Office, Pension Office
• Prepare HR documents to colleagues (Annual Certificate, ...).
• Monthly reports on HR metrics, such as gender ratio recruitment, employee turnover...
• Assist in the preparation of HR audits and compliance reports.
• Respond to employee inquiries if not in the scope of HR Service Center (GBS)
• Assist in the coordination of training sessions and workshops.
• Manage colleague exit procedures /documentation- exit interviews, work certificate, settlement finance.
• Manage issue/questions from Colleagues related to Health Insurance through our Broker.
• Performs administrative monitoring of employees' personnel records and supervise and conduct Pre-Boarding, on-boarding/induction, and off-boarding processes from end-to-end.
• Maintaining employee records, databases/HR share drives and archiving of personal files and all HR related documentations.

• Provide required documentations to colleagues, monitors and controlling the quality of services delivered and customer satisfaction within the SLAs.
• Support in drafting different HR Documents and Letters.
• Provide support for annual audit requirement as may be necessary.
• Accountable for operational policies which may include the design, deployment, and improvement of processes.
• Manager Occupational Medicine for the organization (Medicine de Travail).
• Manage apprentices and Interns.
• Escalate all unresolved issues to PX Manager within 2 business days.

• Prioritizes goals.
• Able to explain HR policies, processes, and practices in a clear and concise manner.
• Exercises strong interpersonal-influencing skills, including effectively negotiating with local, regional and Works Council/Stakeholders
• Pursues knowledge of new developments in HR systems and processes improvement methods
• Drives HR processes and delivers top quality HR services in a fast-paced and high-change environment.

• Degree in Human Resources, Legal or related field
• HR Admin Experience of at least 2 years
• Good understanding of local laws and regulations
• Fluency in English (Mandatory), French and Arabic.
• Excellent written and verbal communication skills
• Proficient in use of Microsoft office (Excel Mandatory).
• Excellent organizational & Administrative skills
• Change Agility
• Great attention to details
• Excellent Customer Service