Omnichannel Operational Support (m/f/d), (Austria, BeLux, Ireland, Portugal, Switzerland)

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: Courage, Joy, Equity and Excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

At Pfizer we know that great things happen anywhere people come together with one shared goal.

Omnichannel Operational Support (m/f/d)

(Austria, BeLux, Ireland, Portugal, Switzerland)

• Reports to: Omnichannel Operations Lead
• Division: Biopharma
• Preferred Location: Portugal

HOW WE IMPACT PATIENTS

We are seeking a highly skilled and experienced colleague for the Omnichannel Operational Support position to join the Western Cluster Omnichannel Archetype 2 & 3 Team. The Omnichannel Archetype 2 & 3 team supports 5 Western European markets (Austria, BeLux, Ireland, Portugal, Switzerland) to drive excellence in omnichannel marketing & customer engagement and serves as bridge between Global / CMO / CO strategy to local execution. The Omnichannel Operational Support will report to the Omnichannel Operations Lead.

Your role as Omnichannel Operational Support is to provide operational support to the Omnichannel Archetype 2 & 3 Team across the focus markets and ensure you follow MAPP requirements (My Anti-Corruption Processes and Policies). You will do this by receiving, processing, and checking the quality and compliance of the completed work and by supporting the events, communication needs and facilitating the procurement process of tools, venues booking and others. This Omnichannel Operational Support will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.

HOW YOU WILL CONTRIBUTE

Core components:

• Coordinates the operational activities in partnership with the management team.
• Support projects within the Omnichannel Archetype 2 & 3 team and transversally with the relevant stakeholders.
• Support the team to deliver tools and processes that contribute to developing the efficiency of Omnichannel Team (e.g.: analysis tables, SharePoint management, communication, etc.).
• Assists Omnichannel Archetype 2 & 3 team in adopting new tools and processes.
• Management and coordination of the Archetype 2 & 3 team events, projects and activities, in compliance with deadlines and requirements.
• Organizes and supervises all logistical aspects and content required to prepare and run meetings in conjunction with the relevant departments and the management team, and prepares, updates, and monitors departmental schedules (projects, vacations, etc.).
• Manages the allocated budget and coordinates and controls invoicing.
• Planning and Management Support: Plans and organizes department meetings, proposes topics, and contributes to periodical management team meetings, and ensures follow-up.
• Assists with the integration of new arrivals by welcoming, advising and training them in compliance rules, and ensuring that they are respected.
• Support payment and processing activities as needed.
• Work with Omnichannel Archetype 2 & 3 colleagues to identify MAPP related transaction and support the team as needed.
• Communicate effectively and maintain confidentiality.
• Foster cooperation and build strong professional networks.

WE EXPECT

• Strong written and verbal communication skills enabling effective communication with all levels of management. Project management experience is a preference.
• Consistently seek and implement opportunities to enhance operational efficiency in all tasks and processes.
• Skilled in organization, multitasking under pressure, and managing global transactions ensuring accurate detail.
• Proficiency in PC skills (MS Excel, Word, Excel, PowerPoint required) and demonstrated ability to adopt and effectively utilize new productivity and communication technologies.
• Ability to balance demand from multiple stakeholders and understanding of accounting terms, financial cycle and compliance/financial controls.
• Demonstrates self-motivation, flexibility, and a strong customer service orientation.

PREFERRED QUALIFICATIONS

• Bachelor's degree in business, finance, or a related discipline is a preference.
• Two years of experience in compliance, and/or customer focused operations or similar roles.
• Strong compliance experience and financial or audit controls background.
• Understanding of MAPP Policy terms and healthcare compliance policies.
• SAP / Ariba experience preferred.
• Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact.
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies.
• Fluency in English and Portuguese.

WHAT YOU CAN EXPECT

At Pfizer, we invest in creating an environment which unleashes the power of our people. Some of our key drivers:

Diversity, Equity, and Inclusion - Everyone has something to offer. We believe that a diverse and inclusive organization is crucial to building a successful organization. Pfizer is committed to celebrating this in all its forms ensuring we are as diverse as the patients and communities we serve.

When you grow, We Grow! - All colleagues are empowered to unleash their full potential, delivering on our company purpose through non-linear career paths, made of a diverse set of experiences.

Health & Wellbeing- We empower our colleagues to better care for themselves and make new investments to help them manage their mental and physical well-being. Ensuring an environment where colleagues can unleash their power and bring joy at work is one of our focus areas.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Administrative