ROLE SUMMARY
Pfizer is undergoing a transition of its Corporate Card issuer and requires a Program Administrator (PA) to manage the roll out of new corporate cards to colleagues, which includes approving applications, answering questions, triaging issues, and conducting maintenance activities.
The Program Administrator (PA) is responsible for partnering with the new card issuer to administer the country card program. PA's are the only employees of the company authorized to administer the card program when contacting the card issuer.
This role will demonstrate clear communication, outstanding customer service, and advanced problem-solving abilities. They will collaborate cross-functionally as appropriate.
This role will be based in Costa Rica and will work with the payments team, and other COEs as appropriate. The PA will report directly to the Americas Corporate Card and Travel Manager.
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ROLE RESPONSIBILITIES
- Serve as program Subject Matter Expert (SME) to provide guidance and ensure global consistency
- Provide support for maintenance activities (i.e., credit line increases/address & name changes)
- Provide policy & procedure compliance support
- Manage late fees and delinquencies
- Manage additional PA registrations
- Serve as card issuer servicing main contact(s)
- Answer colleague application questions & approve applications
- Ensure applications are processed & cards are received
- Manage rollout of new cards or addition of new billing accounts
BASIC QUALIFICATIONS
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Strong customer service skills and mindset
- Ability to engage with stakeholders to resolve issues and achieve objectives
- Ability to balance demand from multiple stakeholders
- Good organizational skills to coordinate and manage multiple priorities
- Strength with multitasking and ensuring accurate detail
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
PREFERRED QUALIFICATIONS
- Typical Years of Experience: Less than 2 years of experience in compliance, and customer focused operations with significant volumes and risk
- Experience with navigating regional complexity and requirements
- Minimum of bachelor's degree in Business, Finance, or a related discipline
- Fluency in English and Portuguese is a must; additional languages preferred
- Strong technical skills in managing transactions within a global system
- Strong compliance experience and financial or corporate card background.
- Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies
- SAP / Ariba / Concur experience preferred
PHYSICAL/MENTAL REQUIREMENTS
Position is based in Costa Rica. Travel would be for work related needs only. Weekend work could be necessary based on volumes.
ORGANIZATIONAL RELATIONSHIPS
As a part of this role, the Corporate Card PA will primarily engage with:
- Colleagues of all levels
- Travel & Expense (T&E) Center of Excellence (CoE)
- Financial Services Subject Matter Experts
- Corporate Card & Travel (CC&T) Regional Leads
- Digital
Ad hoc:
- GBS Shared Services Site Lead and Direct Reports
- Corporate Audit
- Anti-Corruption Program Office (ACPO)
- Audit
- Compliance
Legal
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Global Procurement
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