The SPS role must also be able to identify issues and risks, facilitate mitigation and resolution of issues and interact with management on regular basis. The role must work effectively in cross-functional sourcing and project teams. The role will oversee major purchases and coordinate associated work with other Procurement colleagues. Reporting to the Category/ Procurement Manager, the role will be responsible to execute all relevant activities within the Professional Services function and indirect procurement including but not limited to Facilities management, marketing, couriers, translations, consultancy, Human Resources (benefits, training and agency hiring) vendor identification, qualification and contracting, asset lifecycle management, vendor contract management, contract and entitlement compliance, global category management, global procurement operations.

Key Accountabilities:

Sourcing
Prepares pre-qualification questionnaires and tender invitations in response to business cases.

Recognizes the difference between open source and proprietary systems options.

Produces detailed evaluation criteria for more complex tenders and assists in the evaluation of tenders.

Supplier management
Collects supplier performance data and investigates problems.

Monitors and reports on supplier performance, customer satisfaction, and market intelligence.

Validates that suppliers' performance is in accordance with contract terms.

Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.

Implements supplier management-related service improvement initiatives and programs

Monitor and analyze local expenditures together with supplier performance, conduct local key supplier reviews, and identify opportunities for improved sourcing initiatives, including assessing the benefits of local agreements.

Develop negotiation strategies to deliver against business objectives and achieve sustainable relationships with suppliers ensuring cost savings/avoidance opportunities are fully and successfully executed.

Manage and monitor supplier performance by utilizing established processes and tools such as Key Performance Indicators (KPIs,) SLAs etc.

Manage local supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach an agreement on contract terms and conditions. Review and approve accordingly.

Evaluate supplier core competencies and competitive positioning, analyze and determine opportunities to leverage and consolidate the supply base using industry cost models, system level tools and techniques.

Contract management

Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against KPIs.

Identifies and reports under-performance and develops opportunities for improvement.

Monitors compliance with Terms and Conditions and take appropriate steps to address non-compliance.

Pro-actively manages risk and reward mechanisms in the contract.

Monitors progress against business objectives specified in the business case. Identifies where change is required and plans for variations.

In consultation with stakeholders, ensures that change management protocols are implemented.

Relationship Management

Identifies the communications and relationship needs of stakeholder groups.

Translates communications/stakeholder engagement strategies into specific activities and deliverables.

Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.

Provides informed feedback to assess and promote understanding.

Facilitates business decision-making processes.

Captures and disseminates technical and business information.

Provide customer-focused assistance to internal customers, particularly in association with key projects and requirements, managing supplier qualification/RFx processes, assessing and validating the capabilities of potential vendors and approving as appropriate.

Manage and determine local supplier relationships, and work with staff to develop strategic sourcing initiatives to deliver optimum benefits in pricing and levels of service.

Business Risk Management

Carries out risk assessment within a defined functional or technical area of business.

Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business.

Refers to domain experts for guidance on specialized areas of risk, such as architecture and environment.

Co-ordinates the development of countermeasures and contingency plans.

Provide the business with consistent and streamlined processes and systems, ensuring compliance with Procurement SOPs and advising on corporate procedures and compliance with issues. Ensure regular and ongoing communication with internal customers to understand and facilitate their needs.

Provide Procurement related metrics to senior management to coordinate and analyze minority supplier-related expenditures.

Manage Procurement's role in local audits, and provide support to the business on relevant legislation.

Ensure supplier databases are maintained and updated to reflect changes in supplier relationships.

Provide product and service expertise to peers to build a consistent, global, and coordinated approach to supporting internal customers.

Maintain awareness of local economic and business conditions in order to support the business and respond to changes as necessary. Maintain industry knowledge for key products and services to address the strategic direction of the business.

Other
Carry out any other reasonable duties as requested by the manager.

Skills:

Excellent interpersonal, verbal, and written communication skills and Good IT skills.

Analysis spend and activities data to create category strategies

A flexible attitude with respect to work assignments and new learning

Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

Must have the ability to work methodically in a fast-paced, time-sensitive environment

Demonstratable ability to apply critical thinking to problems and tasks

Ability to identify and implement process improvements

Builds and maintains an in-depth knowledge of Procurement and facilities.

Proactively participates in skills improvement training and encourages their teams to participate

A self-starter and able to work under own initiative

Knowledge and Experience:

4-6 years of procurement experience required, ideally professional services and indirect experience

Experience using tools to communicate progress to Stakeholders

Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data

Understanding of Modeling, Process Modeling, and/or other development methodologies

Good end to end Procurement experience in the same or very similar role

Experience in vendor contract management.

Experience working within a Procurement environment.

Workday experience in a global environment is beneficial.

Prior project management experience is an advantage.

Education:

Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience

English: Fluent
C.P.M. designation (or equivalent) preferred.

Come as you are.

We're proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.