Overview
PepsiCo's Sustain & Operations team, as part of the Digital Products and Applications (DPA) organization, delivers and sustains digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation. One the key remits of this team within the organization is to drive proactive risk management, improve data workflow automation and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime.
Responsibilities
- Report directly to Sustain Lead and partner with our Data & Analytics team leadership on ITSM & SDLC ways of working
- Provide advanced technical support for complex data integration issues & root cause analysis.
- Act as 1st layer of escalation in response to data incidents & requests to support Sustainment and Operations Leadership
- Partner with the Data Analytics capabilities team to review all data interface solutions, data flows, proactive monitoring, configuration, thresholds and timings
- Ensure a data run book is documented and up to date and accessible for all support team members during triage and for onboarding purposes
- Escalate issues to & from external Capability & Sector Deployment teams, as necessary.
- Identify opportunities for process improvements and work with team to implement changes to enhance efficiency and customer satisfaction.
- Stay updated on industry trends and advancements in application support technologies.
- Review the service reports in accordance with SLA agreements partnering with the CSM
- Drive standard support processes and best practices to enhance service quality partnering with external
- Capability teams' guidance
- Act as a liaison between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks
- Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
- Lead discussions pertaining to Service Requests requiring changes to current Production environment with Data Leads & Product teams
- Plan and monitor smooth transition of data interfaces from Hypercare to Production Support (Transition to Sustain).
- Partner with Engineering Teams Release Manager to review Hypercare Checklist
- Participate and assist in driving Quality Assurance activities where applicable
- Drive the audit and alignment of the Hypercare Checklist and confirmed completed successfully with Sustainment Manager
- Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
- Review impact and assessment of all planned maintenance across applications and shared capabilities with Operations Lead
- Review all vendor management agreements & partner with Data Management to resolve issues or improve relationship
- Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments in partnership with Sustain Lead &
- Operations Lead
- Review and validate Service Level reporting meets SLAs
- Celebrate success with SMILES awards or providing positive feedback to vendors & peers
- Share bright and hot spots with Sustain Lead that require celebration or attention
- Drive ideation of increased monitoring in existing or future observability reporting solutions
- Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
Want more jobs like this?
Get Science and Engineering jobs in Chicago, IL delivered to your inbox every week.
Compensation and Benefits:
• The expected compensation range for this position is between $102,800 - $172,100.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Qualifications
- 8 years of work experience, or 3-5 years of experience as a Data Engineer, Data Analytics Specialist, Data Steward, Data Scientist, or Data Architect, either in CPG industry or with a Top-Tier consulting firm
- The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across workstreams, and efficiently work cross-functionally across teams to ensure data solutions are meeting customer/end-user expectations
- Bachelors degree required
- The candidate will take a pragmatic approach resolving data related incidents, including the ability to triangulate root causes and work effectively with external and internal teams to meet objectives.
- Exceptional business relationship skills including the ability to communicate effectively both internally and externally. You can communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner.
- A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for monitoring and triaging software incidents. You recognize the difference between resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk
- Experience in leading high-performing teams
- Deep hands-on technical expertise, excellent verbal and written communication skills
- Sharp analytical abilities and proven process engineering & data analytical dashboarding skills
Differentiating Competencies Required
Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a "can-do" attitude and a willingness to take on significant challenges
Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities
Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying.
Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper.
Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable.
Technical Knowledge and Skills: Strong ServiceNow, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets skillsets.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement