Equipment Services Supervisor (PES)

Overview

PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than 1 billion in annual retail sales. Our Main businesses- Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi Cola - make hundreds of enjoyable food and beverages that are loved throughout the world

As an Equipment Services Supervisor, you will ensure that customer needs for equipment prep, installation, and repair are met in a timely, professional, and cost-effective manner through leadership, coaching, and process improvement

Responsibilities

• Oversee installation and maintenance of high technology beverage equipment comprised of touch screens, computers, cameras and speakers
• Facilitate training as needed to build capability within a market
• Leverage existing processes, and create new ones, to install, service and monitor equipment for:
• Proper transportation of component systems to/from customer site
• Installation / removal of all component systems
• Communication setup / activity verification
• Systems check and calibration procedures
• Troubleshooting and component replacement
• Preventative maintenance on systems
• Hazardous material identification, collection, storage, and proper disposal
• Provide on-site customer training relating to general operation of equipment
• Provide hands-on assistance during installation and service
• Understand and execute all safety / environmental procedures related to the equipment platform
• Enable design improvement by analyzing data and providing feedback to R&D team
• Collaborate with cross functional members of the Supply Chain group to improve our Go to Market Strategy
• Effectively manage location/area financial plans (P&L/AOP)
• Leverage frontline workforce to optimize Key Performance Indicators to drive customer service in trade
• Maintain excellent working relationship with customer

• The expected compensation range for this position is between $60,000 - $100,500
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process
• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan

• Outstanding verbal and written communication skills
• Excellent interpersonal skills
• Customer drive and focus; prior customer service or related experience
• Superior problem solving and organizational skills
• Demonstrate outstanding mechanical / technical aptitude
• Demonstrate continuous improvement mindset
• Ability to analyze data
• Ability to travel on a frequent basis (up to 80% travel); some weekends

• Bachelor's Degree
• Wireless network communications
• Logistics and Technical background
• 1-3 years' experience in equipment service industries or technical training in electrical/mechanical/refrigeration. Supervisory experience