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Equipment Services Supervisor

AT PepsiCo
PepsiCo

Equipment Services Supervisor

Cleveland, OH

Overview

The new role will work out of Cleveland (Twinsburg) location. Position will involve move and service.

PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than 1 billion in annual retail sales. Our Main businesses- Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi Cola - make hundreds of enjoyable food and beverages that are loved throughout the world.

At PepsiCo you get the best of both worlds: an entrepreneur mindset plus reach and resources.

Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel life's work. Bring your unique perspective.

Bring curiosity. Bring ingenuity and drive. We'll give you a platform to be on a global scale.

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Innovation is the lifeblood of PepsiCo. New fountain, vending, and cooler innovation is under development to help drive PepsiCo's growth for years to come.

The Supply Chain Associate Supervisor will coordinate the activities that bring equipment to market as well as improve our go to market strategy.

Ensure that customer needs for equipment prep, installation, and repair are met in a timely, professional, and cost-effective manner through leadership, coaching, and process improvement. Span of control is 12+:1, with process support for 1-3 DC's.

Responsibilities

Involvement with high technology beverage equipment comprised of touch screens, computers, cameras and speakers.

  • Working with Associate manager and Capability Manager to create training materials for front line employees.
  • Facilitate training as needed to build capability within a market.
  • Leverage existing processes, and create new ones, to install, service and monitor equipment. Examples,but not limited to:
    • Proper transportation of component systems to/from customer site
    • Installation / removal of all component systems
    • Communication setup / activity verification
    • Systems check and calibration procedures
    • Troubleshooting and component replacement
    • Preventative maintenance on systems
    • Hazardous material identification, collection, storage, and proper disposal
    • Provide on-site customer training relating to general operation of equipment
  • Provide hands-on assistance during installation and service.
  • Understand and execute all safety / environmental procedures related to the equipment platform.
  • Enable design improvement by analyzing data and providing feedback to R&D team
  • Collaborate with cross functional members of the Supply Chain group to improve our Go to Market Strategy.
  • Effectively P&L manages location/area financial plans.
  • Leverage frontline workforce to optimize Key Performance Indicators to drive customer service in trade.
  • Maintain excellent working relationship with customer.

Compensation and Benefits:

  • The expected compensation range for this position is between $60,000 - $100,500.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

Outstanding verbal and written communication skills

  • Excellent interpersonal skills
  • Customer drive and focus; prior customer service or related experience
  • Superior problem solving and organizational skills
  • Demonstrate outstanding mechanical / technical aptitude.
  • Demonstrate continuous improvement mindset.
  • Ability to analyze data
  • Ability to travel on a frequent basis (up to 80% travel); some weekends.

Preferred Job Qualifications:

  • Bachelor's Degree
  • Wireless network communications
  • Logistics and Technical background
  • 1-3 years' experience in equipment service industries or technical training in electrical/mechanical/refrigeration. Supervisory experience preferred.

Targeted PBG Feeder Positions:

  • Lead or Parts Technician, Delivery Supervisor, Fleet Supervisor, Production Supervisor.

Technical Skills:

  • Applies knowledge of PES processes to perform job responsibilities and maintain infrastructure and marketing equipment to standard (shop, move & service, parts replenishment & equipment inventory management).
  • Meets customer needs using general customer & sales knowledge
  • Provides leadership & guidance on technical issues and supplies resources to close gaps.
  • Applies basic knowledge of systems & process, using information from SIO and National scorecards to improve DC KPI performance.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.

View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Client-provided location(s): Cleveland, OH, USA
Job ID: PepsiCo-340270-en-us
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • Pet Insurance
    • Mental Health Benefits
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Mentor Program
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at PepsiCo.