ABOUT THE ROLE

The Senior Manager, Manufacturing US will oversee Peloton’s refurbishment operations in the US based in our Linden, NJ facility, ensuring the efficiency and cost-effectiveness of our refurbishment process and quality of our products for our members. This role combines operational leadership, strategic planning, and continuous improvement initiatives to drive performance across our refurbishment team. The Senior Manager will collaborate with cross-functional teams, including Engineering, Quality, and Supply Chain, to enhance the operational efficiency, sustainability, and scalability of Peloton’s refurbishment processes.

YOUR DAILY IMPACT AT PELOTON

• Refurbishment Operations Leadership: Lead and manage a large team of full-time and contract employees responsible for the day-to-day operations of mechanical and electronic refurbishment across Peloton's product lines. Ensure products are refurbished to meet quality standards while minimizing costs and downtime.
• Process Development and Continuous Improvement: Develop and implement standardized operating procedures (SOPs) for refurbishment processes. Utilize Lean methodologies and 5S principles to drive continuous improvement and optimize workflows, reducing waste and increasing throughput.
• Labor and Resource Management: Oversee labor planning, capacity management, and resource allocation to ensure alignment between refurbishment capabilities and demand. Ensure accurate tracking of inventory, spare parts, and packaging materials.
• Collaboration and Cross-Functional Leadership: Work closely with Refurbishment Operations, Engineering, Quality, Planning and Supply Chain teams to define repair and refurbishment processes, troubleshoot issues, and track key performance indicators (KPIs) that affect product quality, cycle time, and costs.
• Sustainability Initiatives: Help drive Peloton’s sustainability goals by improving the circularity of Peloton products. Lead efforts to reduce waste, increase the reuse of parts, and support environmentally responsible refurbishment processes.
• Team Development and Coaching: Build, develop, and mentor a high-performing team, providing training, guidance, and career development opportunities. Foster a culture of innovation, accountability, and continuous improvement.
• Key Performance Indicators (KPIs): Establish and monitor KPIs to evaluate performance, including product quality, cost efficiency, productivity, and sustainability. Conduct regular reviews (daily, weekly, monthly) to assess performance and identify opportunities for improvement.
• Compliance and Safety: Ensure adherence to safety protocols and regulatory requirements, while maintaining a clean, organized, and safe working environment.

YOU BRING TO PELOTON

• Education: Bachelor’s degree in Engineering, Operations, Supply Chain Management, or a related field. An advanced degree (MBA, Master’s in Engineering, etc.) is a plus.
• Experience: A minimum of 7-10 years of experience in manufacturing, refurbishment, or operations management, with at least 3-5 years in a leadership role. Experience in the consumer electronics, fitness equipment, or similar industries is highly preferred.
• Leadership Skills: Proven experience leading cross-functional teams in a dynamic, fast-paced environment. Strong ability to motivate and develop a team to achieve operational excellence.
• Process Improvement Expertise: In-depth knowledge of Lean manufacturing, 5S, and continuous improvement methodologies. Strong background in optimizing workflows, reducing waste, and improving efficiency.
• Technical Skills: Familiarity with refurbishment tools, equipment, and diagnostic tools used in mechanical and electronic repairs. Experience with Warehouse Management Systems (WMS) and digital tools such as Google Workspace, Microsoft Office, and project management software.
• Sustainability Focus: Demonstrated experience in driving sustainability initiatives, waste reduction, and circularity within manufacturing or refurbishment operations.
• Communication Skills: Exceptional verbal and written communication skills. Ability to interact effectively with internal teams, senior leadership, and external partners.
• Physical Requirements: Ability to occasionally lift and move products up to 145 lbs with assistance. Ability to stand and perform physical tasks for extended periods during shifts.
• Travel: Occasional domestic travel may be required.
• Experience managing refurbishment operations for complex products, including fitness equipment or consumer electronics.
• Familiarity with environmental compliance and sustainability certifications in manufacturing or refurbishment settings.
• Plant and warehouse management experience
• Fluency in additional languages, such as Spanish, is a plus.

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