Job Description
Our Ecommerce team at Peloton builds software to support our partners throughout the business, including sales, marketing, support, accounting, logistics, retail, and our studio. We are at the forefront of product launches, promotional campaigns, and other growth drivers for the Peloton business.
The Ecomm Operations Senior Specialist will have an impact on Peloton’s overall success by leading the charge on our product launches, data management, and promotions. This position is responsible for the day-to-day management, coordination, execution, and audit of the Ecommerce product and marketing initiatives. This involves overseeing the Peloton product catalog, monitoring changes made within the digital shopping experience, troubleshooting issues, and supporting the company’s overall digital efforts across the website.
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Ideal candidates will have amazing communication skills, a strong bias for action, close attention to detail, and a passion for building processes from the ground up.
Responsibilities
- Build and maintain multiple project plans that may run in parallel to ensure development milestones, content, pricing, and supply are in place for new product launches
- Manage new product uploads, product detail maintenance, and promotional activities.
- Partner with our Engineering team to assess feasibility and finalize scope of requested promotions
- Schedule and implement all campaign content changes based on marketing campaigns and ensure evergreen assets are appropriately refreshed
- Lead collaboration with key business and engineering partners to define and implement process improvements that will save manual work, reduce quality issues, and enhance the customer experience
- Build merchandising and data governance processes from the ground up. Author and maintain documentation and training materials
- Own coordination of data migration activities for our upcoming platform launches and ensure ongoing product data continuity between our backend systems
- Act as a leader in UAT site testing for development projects, to ensure product data accuracy at all times. Set testing strategy and processes
- Create and test product changes and promotions for marketing campaigns throughout the year.
Qualifications
- 5+ years experience in related fields, ideally at a large Ecommerce retail company: content coordination and publishing, digital media/marketing.
- Experience working with software engineering teams, with the ability to make technical concepts accessible to non-technical partners.
- Experience designing and implementing operational processes that impact cross-functional teams.
- Ability to turn an ambiguous request into a clear and actionable plan. Flexibility and comfortable pivoting plans as needed
- Ability to think fast and come to rational conclusions quickly and independently.
- Hands-on experience with maintaining a complete ecosystem of product data within an Ecommerce platform - Commercetools a plus.
- Familiarity with order management and ERP systems
- Self-starter with the ability to juggle multiple competing priorities.
- A deep understanding of e-Commerce UX, content and development projects, and intuitive knowledge of how users interact and shop in a digital environment.
- Excellent written and verbal communication skills with the ability to communicate frequently across all levels of the company and end customers.
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As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com
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