ABOUT THE ROLE
Peloton is looking for a skilled and experienced Atlassian Cloud Administrator to join our team. This role is within the Enterprise Service Operations team as part of the broader Enterprise Technology organization and reports to the Manager, Atlassian Systems. As an Atlassian Cloud Administrator, you will be responsible for supporting our Atlassian Cloud suite of tools, including Jira, Jira Service Management, Confluence, and other related plugins. Your role will involve ensuring the smooth operation, configuration, and customization of these tools to meet the needs of our organization. You will partner with business stakeholders and cross-functional teams to enhance productivity, streamline workflows, drive efficient processes, and foster collaboration using Atlassian tools.
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YOUR DAILY IMPACT AT PELOTON
- Administer and configure the Atlassian suite of tools, primarily Jira, Jira Service Management, and Confluence
- Manage user accounts, groups, permissions, and general system configuration
- In partnership with stakeholders, address business problems and provide scalable solutions using Atlassian products
- Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality
- Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality
- Create and update documentation on the configuration and administration of Atlassian products
- Build dashboards and reports to support business stakeholders
- Provide technical and operational support as well as conduct training for employees and new hires on the usage of Atlassian tools
- Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage
- Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings
- Maintain governance policies, security controls, and compliance standards related to Atlassian tools
YOU BRING TO PELOTON
- A Bachelor's degree or equivalent work experience
- 3+ years of experience working with Atlassian Cloud products, including administration, configuration, and support
- Experience customizing Jira projects with complex workflows, automations, and schema
- Ability to translate business requirements into practical solutions
- Proficiency as a Jira Administrator, managing assets, custom fields, projects, workflows, configurations, permissions, automations, and schema
- Strong knowledge of Jira Service Management, including request types, forms, queues, SLAs, etc.
- Familiarity with Atlassian architecture, API, database tables, application logs, and email handlers
- Ability to troubleshoot and perform root cause analysis of issues
- Excellent interpersonal soft skills and ability to build strong working relationships
- Understanding of business processes and how Atlassian tools can improve them
- Comfortable working in an evolving, dynamic, and Agile environment
- Ability to handle and prioritize multiple requests across different platforms (Jira, Slack, email)
- Knowledge of SDLC, ITIL, and Agile frameworks is preferred
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As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.