Job Title: In-Store Visual Merchandiser

Reports to: Store Manager

Visual direction provided by Regional Visual Merchandiser

Location: Cardiff, CA

COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

WHO YOU ARE

The In-Store Visual Merchandiser brings the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community. You are responsible for the implementation of visual merchandising directives and providing visual training and support for the retail team. You ensure that brand directives are upheld and local product stories are told. You report to the Retail Store General Manager and receive guidance from the Regional Visual Merchandiser. When not merchandising, you assume all the responsibilities of a Customer Experience Guide.

YOU ARE AN ENVIRONMENTAL ACTIVIST.

• You work with the Retail Store General Manager, the Regional Visual Merchandiser and local store staff to develop and install environmental displays and customer communications.
• You utilize all allotted environmental activism hours.

YOU LEAD BY EXAMPLE AND COMMUNICATE EFFECTIVELY.

• You serve as a role model for the team by identifying and delegating daily
  visual priorities.
• You coach the team on maintaining the store’s appearance.
• You maintain positive relationships with management, team members and store partners—creating an environment that meets the needs of multiple groups.

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION.

• You understand that effective visual presentation makes the customer experience efficient and joyful and often requires creative solutions.

YOU ARE ACTION-ORIENTED, TAKE INITIATIVE AND DELEGATE.

• You reactively merchandise by examining reports, weather forecasts and customer trends to maximize engagement.
• You maintain all windows, fixtures, tables, mannequins and signage, making sure that product placement is thoughtful, effective, maintained by the team and brand appropriate.

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO.

• You ensure optimal inventory levels on the sales floor to meet the needs of the customer.
• You coordinate and implement seasonal sales and transitions.

YOU ARE A LIFE-LONG LEARNER AND TEACHER.

• You assist in the training and development of all team members and foster an environment of continued learning.

YOU CONSISTENTLY EXECUTE ALL DUTIES OF A CUSTOMER EXPERIENCE GUIDE.

WHO WE ARE

“We’re in business to save our home planet.”

Build the Best Product
In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.
Cause No Unnecessary Harm
Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it.
Use Business to Protect Nature
Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.
Not Bound by Convention
Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.

WHO WE’RE LOOKING FOR
We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.

• Experience in a creative or visual field, preferably in a retail environment, with a demonstrated capacity for aesthetic judgment and the ability to understand the business goals that drive merchandising decisions.
• Open to feedback and critique and always strive to improve your visual presentations.
   

PHYSICAL REQUIREMENTS

• Occasional travel required.
• Occasional outings to purchase merchandising
  supplies required.
• Able to safely and regularly lift and carry 55 pounds.
• Comfortable climbing ladders.
• Continually able to kneel down to floor level.
• Able to stand/walk for extended periods of time.
• Fine motor skills required.

SCHEDULE

• Store is open seven days a week; the number of scheduled hours per week varies.
• Total number of scheduled work hours per week is determined by position and the needs of the business.
• The number of dedicated merchandising hours is determined by the store’s sales volume.
• Merchandising days will be scheduled in collaboration with the Store General Manager, Assistant Store Manager and Regional Visual Merchandiser and may vary per store.
• When not scheduled for visual merchandising, the balance of weekly hours will be scheduled as a Customer Experience Specialist.
   

BENEFITS
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and
much more.
 

EMPLOYEE CONDUCT
It is the responsibility of every employee to contribute
to a positive work environment through cooperative
and professional interactions with co-workers, customers
and vendors.

.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

COVID-19 VACCINATIONS

Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.