Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Data Center Operations Engineer will be responsible for maintaining and optimizing the performance, reliability, and efficiency of our data center infrastructure. This role requires a blend of technical expertise, problem-solving skills, and the ability to work effectively in a fast-paced environment.

Your Impact

• Work closely and in full coordination with the DevOps team to provide follow-the-sun operational coverage in the production of our SaaS product
• Build automated tools for cloud operations such as automated remediation of known issues, auto-scaling, etc.
• Work with our Engineering team and influence the operability of the product
• Work with the HQ-based DevOps team for knowledge and tools sharing
• Write automation code and build tools to integrate multiple on-premise, private and public cloud services
• Mentor and champion SRE culture
• Participate in design reviews
• Participate with SRE and Dev teams in the on-call rotation
• You will take full end-to-end responsibility for the production environment of our SaaS product deployed on GCP
• You will build tools for automatic remediation of known issues
• You will develop Infrastructure-as-code which will be used to orchestrate production and dev environments
• You will design, build, maintain, and scale production services with thousands of Kubernetes clusters
• Onsite and Remote site data center server Break/fix
• Troubleshooting OS, hardware, components
• Server Installation, Rack n stack, cabling
• Decommission, Repurpose servers in our data centers
• Hardware Replacement Ordering RMA
• Inventory Management (DCIM)
• Shipping/Receiving

Qualifications

Your Experience 

• 4+ years experience as a DevOps/SRE engineer with a passion for technology and strong motivation and responsibility for high reliability and service level
• Ability to operate independently, make decisions, take action and take responsibility
• Effective communication and interpersonal skills, ability to work and coordinate between multiple teams
• High proficiency in scripting – Shell scripts, Python or Go preferred
• High proficiency with Linux
• High proficiency with containerized environments (Kubernetes and Docker)
• Ability to grasp new technologies quickly and prioritize and multitask on multiple responsibilities
• BS or MS in Computer Science, a related field, or equivalent professional experience or equivalent military experience required

Desired Experience

• Proficiency with Google Cloud Platform operations
• Proficiency with Prometheus and other cloud native monitoring solutions
• Proficiency with CI/CD and Configuration Management
• Experience with Ansible and/or Terraform
• CentOS, Ubuntu, and Windows Patching

Additional Information

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126,000/yr to $203,500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.