Your Career

The Global Customer Operation Team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help our customers in their journey to the public cloud by ensuring they have the best-in-class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises leverage the public cloud, there is an insatiable demand for securing workloads in the public cloud. With the recent acquisition of two leading companies in this space - RedLock and Evident.io, Palo Alto Networks is the market leader in this space.

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details, and things could change .... but in general, if a role is deemed office-based we want our teams to be together four days per week.

Your Impact

As you build your career at Palo Alto Networks you will be involved in several projects and initiatives, being an integral part of the team. You will:

• Work with development teams to ensure that applications have scalability and reliability built-in from day one - Agile is second nature to you and you're excited to work in scrum teams and represent the SRE perspective
• Design and enhance software architecture to improve scalability, service reliability, cost, and performance - You've helped create services that are critical to their customers' success
• Deploy automation for provisioning and operating infrastructure at large scale - You are experienced in Infrastructure as Code concepts and have put them into production
• Partner with teams to improve CI/CD processes and technology - Helping teams deliver value early is what you strive for
• Drive the adoption of observability practices and a data-driven mindset - You love metrics, graphs, and gaining a deep understanding of why things happen in a system, helping others gain visibility into the things they build
• Participate in the occasional on-call rotation supporting the infrastructure owned by the SRE team - Finding ways to reduce the time to resolution and improve the reliability of services is key to running a trusted platform

Your Experience

• BE/B.tech Engineering or relevant technical degree or equivalent military experience required
• 3+ years of total experience with Unix/Linux experience (shell/tools/kernel/networking/storage)
• 2+ years of working with microservice architectures running on Kubernetes and containers
• Strong sense of architecture and design for fault tolerance, scale-out approaches, and stability - Practiced in the AWS Well-Architected Framework or similar
• Demonstrated experience in building tools and automation in Python or Java for large production environments
• Tools-first mindset - You build tools for yourself and others to increase efficiency and reduce churn
• Experience with Configuration Management and Infrastructure as Code - Terraform, Ansible, Chef, Puppet, etc.
• Experience with public cloud (AWS or GCP highly preferred) at medium to large scale
• Demonstrated experience in designing and building large-scale metrics and monitoring systems is a plus
• Organized, and focused on building, improving, resolving, and delivering
• Exceptional communicator in and across teams, taking the lead
• Contribute to the success of SRE and DevOps
• Develop expertise in new technologies
• Work with developers, researchers, data scientists, and security experts Design, build, and operate reliable, secure Cloud infrastructure
• Ensure that applications are production-ready, scalable, and reliable Develop tools and automation frameworks
• Automate robust deployment of robust services
• Orchestrate end-to-end monitoring and alerting
• Participate in design reviews

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating - challenging how we and the industry think about cybersecurity. Our engineers don't shy away from building products to solve problems no one has pursued before.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment

We're trailblazers who dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.