Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As the Professional Services Manager (Project/Program Management), you will lead a team of Program Managers, Project Managers, and Coordinators, ensuring efficient use of deployment resources to deliver projects on time and within budget. You will oversee customer deployment projects, drive program and process initiatives, and collaborate with cross-functional teams to improve processes. You will be directly responsible for ensuring portfolio delivery efficiency, meeting revenue targets, and maintaining high levels of customer satisfaction.

Your Impact 

• Assist in leading the XSIAM PS PMO NAM theater's project portfolio
• Manage the team, including onboarding, project assignment, quality control, and performance evaluation
• Provide first line support and handle escalation management for PS projects
• Achieve team goals such as reducing backlog, improving CSAT responses, enhancing overall quality, and ensuring revenue recognition and forecasting
• Determine project partners and structure, incorporating both technical and business resources
• Collaborate with partners to define project scope, requirements, and deliverables
• Develop and execute project timelines and milestones, adjusting as necessary
• Identify necessary resources and assign tasks to team members
• Oversee daily project operations and manage services operational projects targeting new services IP delivery, partner communications, and scheduling
• Review and ensure quality of team deliverables before client submission
• Apply delivery methodology effectively, implement project standards, and minimize exposure and risk
• Ensure project documents are complete, current, and properly stored
• Track and report team hours weekly, and forecast resources to meet demands
• Collaborate with internal stakeholders (Sales, Customer Success, and Support teams) for successful project outcomes
• Ensure proper use of project management tools for quality control
• Drive high billable utilization and maintain team productivity
• Champion disciplined execution in everyday project management activities
• Staff, coach, and upskill team members according to their career plans and ambitions

Qualifications

Your Experience

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
• Masters in management discipline is a plus
• Related work experience leading a high performing team delivering complex projects and programs desired
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA
• Good presentation skills including written, oral, presentation
• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
• Experience managing large scale (Global) deployments with multiple projects, teams and resources
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

Additional Information

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $128000 - $176000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.