Hi, we're Oscar. We're hiring a Project Lead, Learning and Training to join our Decentralized Learning team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
You will oversee learning initiatives to implement repeatable and scalable tools and techniques and independently represent the team within the broader organization.
You will report to the Associate Operations Manager, Decentralized Learning.
Work Location:
This is a remote role. You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
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Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,995 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities
- Establish and sustain working relationships with Operations Managers, team leads, and frontline colleagues, influence and follow-up with business leaders to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders.
- Implement tools and processes supporting the success of outcomes
- Evaluate daily production outcomes using continuous improvement methodologies and help build learning-based remediation plans when outcomes are not aligned to expectations
- Serve as a central communicator, promoting vision and strategy, providing feedback, raising awareness, and driving a continuous improvement mindset across the organization while demonstrating behavioral change and fostering a culture aligned with Oscar's core values.
- Participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team through targeted learning programs
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 2+ years of experience in delivering projects / programs in a Learning environment
- 1+ years of leadership accountability/experience encompassing direct reports or project teams
- 2+ years of experience using data and metrics to drive insights & improvements
- 2+ years experience with remote teams and within multiple disciplines
Bonus Points
- Bachelor’s degree or coursework in business, economics, or related fields
- Operational improvement/Lean Six Sigma certification - Green or advanced belt certification
- PMP Certification or Project Management Certification
- Project management software experience
- Experience working in a regulated industry
- Experience working with BPOs
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.