Hi, we're Oscar. We're hiring a Associate Director, Provider Experience Strategy to join our Provider Experience team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
You will play a critical role in identifying and analyzing strategic opportunities that define the overall roadmap driving Oscar's Provider Experience. You will be high-performing, curious, and analytical, and will work in a fast-paced environment to align key partners to operationalize the E2E issue resolution model and other critical cross-functional Oscar initiatives.
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You will report to the Director, Strategy & Insights.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $158,400 - $207,900 per year. The base pay for this role in all other locations is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities
- Collaborate deeply with SMEs and functional leaders across the organization to identify and analyze strategic opportunities that define the overall roadmap driving Oscar's Provider Experience.
- Collaborate with data science and ops analytics teams to source and analyze data needed to frame certain problems and answer strategic questions for initial discovery and initiative execution.
- Take ambiguous problems, create structure to answer key questions, and design approaches to leverage and analyze available information, executing analyses, and tracking to a clear narrative.
- Plan and execute programs to track progress of initiatives and success towards key KPIs, including identifying and navigating cross-functional blockers.
- Build clear and cohesive materials to communicate goals, findings, progress, and present progress to executive-level leadership
- Maintain a strong external orientation, leveraging deep healthcare industry and market knowledge, a pulse on healthcare investments and innovation, and insights into our competition and our providers' needs to bring together research and strategic decisions in key areas
- Lead and grow team, coaching team members and driving accountability
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 7+ years experience in healthcare strategy and operations, and or related field
- 4+ years of experience managing individual contributors
- 3+ years of data analytics experience to improve programs and develop strategies
Bonus Points
- MBA, MPH
- Management Consulting experience with a focus on healthcare
- Experience using Excel/Sheets (charts, pivot tables, advanced formulas) and PowerPoint/Slides
- Experience in a fast-paced operations or strategy environments, and operating with many stakeholders
- Experience mentoring more junior colleagues
- Experience executing enterprise-wide projects: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
- Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.