Purpose and Job Summary

• The primary focus of the position is to provide outstanding service to internal and external clients and to aid in the effective management of our complex insurance portfolio. This position will be a subject matter expert to both the department and the leadership team, demonstrating a high level of knowledge of the insurance compliance review process and overarching insurance market trends.
• This position is required to maintain a portfolio of loans responsible for completing an insurance compliance review for each collateral within our pre-close portfolio aligning with investor requirements and guidelines. This includes, but is not limited to, ACORD and/or insurance policy review, third party report analysis, annual premium documentation, and any corresponding insurance waiver risk analysis.
• The position will also provide leadership and direction to more junior members of the team. Performance of these duties at a high level of accuracy and responsiveness is critical to the department to respond to time sensitive requests & other key functions that ensure the lender remain in compliance with all of the investors we service.

• Utilize the Servicing System and other software applications to facilitate insurance reviews and accurately document the status of the annual compliance review.
• Maintain strong knowledge of lender insurance requirements, including Freddie Mac, Fannie Mae, FHA and other lenders as assigned.
• Ensure all insurance files include accurate representation of loan requirements, third party report confirmation, flood determination, and other confirmations as required.
• Review policy documentation from borrowers and insurance agents prior to the due date, ensuring insurance policy compliance with loan documents and/or lender requirements.
• Make timely requests for additional information and corrective measures with both internal and external parties.
• Remediate non-compliant insurance with clients, engaging in proactive communication with both the borrower and insurance agent to obtain clarification on insurance coverage limits, policy structure, or deductibles.
• Respond timely to inquiries from internal and external customers, ensuring that the proper notification, escalation, communication, and coordination occurs with management related to the performance of job duties, as needed.
• Monitor reports and deadlines to ensure work is completed in advance of set timelines, proactively communicating portfolio status with manager or team lead as needed.
• Assist junior team members with workflow to ensure deadlines are met.
• Train and develop junior team members on core position requirements and functions, ensuring consistent attention to detail across all team members.
• Quality check and provide feedback to team members, communicating training gaps to both the team member and manager.
• Assist in compiling data samples for department and/or lender audits, as requested by manager.

• Bachelor's degree preferred but not required
• At least 2 years of experience in insurance selling, underwriting, claims, or CRE insurance
• At least 3 years of experience in commercial real estate mortgage industry of commercial insurance compliance processing
• Ability to educate others, able to translate insurance concepts into clear actionable information/instruction. List additional Skills/Experience
• Proficiency in Microsoft Office and list other relevant systems or software
• Excellent organizational, communication, presentation, and interpersonal skills
• Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines; Ability to manage multiple assignments and transactions simultaneously
• Demonstrated ability to maintain confidentiality and to use discretion in the performance of daily activities
• Ability to learn quickly and demonstrated ability to work independently and as part of a high-performance team
• Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment