Claims Systems & Process Expert

Job Details

Openly is seeking an experienced Claims Systems & Process Expert responsible for ensuring the claims systems and processes are optimized for the Property Claims Team. The ideal candidate is highly skilled in homeowners claims processes, workflows, technology, and innovation. This role requires a strategic and critical thinker who excels at collaboration, problem identification and problem solving. Opportunities to join a team like this don't come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team!

Key Responsibilities

• Responsible for optimizing, improving and maintaining Openly's claim management system (SnapSheet)
• Responsible for optimizing, improving and maintaining Openly's estimating platform, CoreLogic.
• Identify and implement system and workflow improvements and build new processes
• Works closely with key partners to advocate for necessary changes and improvements within core systems
• Collaborate with the claims team, product management, engineering, and external partners with all things related to claims systems.
• Create efficiencies through automation and optimizing claims systems.
• Drive continuous improvement through root cause problem-solving
• Able to perform data analysis to identify trends and opportunity areas and present recommendations to the leadership team.
• Drive Key Performance Indicators (NPS, Cycle Time, Estimating Accuracy, etc.)

• At least five years of P&C (homeowners) claims experience required
• At least two years of process design/improvement required
• At least two years of systems administration experience required
• Four (4) year degree required
• Must have experience working with systems/ applications, building out processes and system workflows
• Must be curious and want to help leverage data to improve process and systems implementation
• Must be able to think outside the box and pivot to solve problems
• Must be a team player and have a passion for being a part of a hard-working and passionate team
• Must have strong attention to detail when communicating with others (verbal & written)
• Exceptional analytical and problem-solving skills
• Technical Knowledge:
• CoreLogic, SnapSheet, and Phone Systems
• Experience with program and project management preferred
• Knowledge of API rules & protocols to enable software applications and integration preferred
• Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in cross-functional teams and with a wide variety of people (internally and externally)
• Can lead and drive KPI's in a rapidly changing environment