OFX is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. We welcome conversations around flexible working arrangements for this role. Please indicate in the application questions what working arrangements would be your preference.

Hello. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney's Northern Beaches twenty years ago, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 400 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX')

The Quality Assurance Associateis a newly created positionreporting into the QA and Process Improvement Manager in our Operations team. This role will responsible in identifying AML/CTF associated risks by monitoring processes and providing guidance. Furthermore, identifying customer satisfaction improvement opportunities, through call monitoring, NPS and customer feedback.

What you'll be doing

• Perform assurance and test controls in execution of the OFX AML Programme and the OFX Quality Assurance Programme.
• Ensure key OFX controls are designed and operating effectively, in accordance with external and internal requirements.
• Track progress maintain records and report results of reviews with professionalism.
• Analyse findings, provide recommendations and corrective actions to mitigate the risk of any emerging issues.
• Ensure individual KPI's are met or exceeded and liaise with Team Leaders to promote a culture of performance and customer centric.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for analysing data and obtaining solutions.
• Assist Risk & Compliance Division and Commercial Division Management with process improvement projects where relevant.
• Work on customer strategy to pinpoint the key drivers of customer satisfaction and engagement.
• Provide support during audits and assessments.
• Support training and development initiatives, enabling focus on matters identified through Quality Assurance.

What you'll bring:
Qualifications

• Degree preferred (ideally in Business, Finance or Law).

Knowledge, skills, experience:

• Three years of experience in either Compliance, Quality Assurance or Audit including exposure to KYC.
• Knowledge of financial services systems and controls.
  
• Excellent written and verbal communication skills.
• Analytical, problem-solving, and decision-making skills.
• Self-starter, capable of working under minimal supervision and multi-task.
• Proficient in Excel and PowerPoint to include creating charts and graphs.
• Diligence and reliability.

What it's like working at OFX:
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there's always a colleague to help.

• We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.
• Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually.
• Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning.
• We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose.
• Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it's participating in our weekly yoga class (now also online), office happy hours, end of year celebrations. Our team wants you to feel welcome!