OFX is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. This role is currently remote but upon return to the office, OFX will be adopting a hybrid model of working (in-office and remote).

Hello. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney's Northern Beaches twenty years ago, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 400 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX').

Purpose of your role

This customer-focused role sits with OFX Client Due Diligence team as a specialist function assisting OFX global client-handling teams by performing initial KYC assessments and screening for new-to-OFX clients, ensuring smooth transition between online registration and full verification, and by performing ongoing due diligence for existing clients.


What you do
Due diligence

• Perform initial client onboarding Due Diligence:
  • Consumer Client types sourced across global OFX jurisdictions (Australia, New Zealand, Hong Kong, Singapore, US, Canada, UK, Europe).
  • Corporate Client types initially across the USA, Canada, however, onboard customers from jurisdictions globally in future. Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives, Managed Funds, and offshore entities.
• Act as back-up resource extending coverage to Corporate clients being onboarded in other jurisdictions (APAC, UK/EMEA).
• Perform Enhanced Customer Due Diligence (ECDD), including AML/CTF checks /KYC analysis to ensure OFX fully understands our clients, their needs and payment flows.
• Perform Client and payment screening /monitoring activities - (Specifically but not limited to - PEP/Sanctions/Fraud alerts). Analyse and clear false positives as well as escalate cases according to set procedures where appropriate.
• Perform ongoing client due diligence (OCDD) activities, including periodic refreshes of OFX knowledge of its client base and remediation activities if required.

Advice

• Communicate due diligence expectations to clients/OFX relationship managers and assist with associated queries (phone and email).

Key stakeholders and collaboration

• Coordinate with Due Diligence teams globally to provide seamless, speedy and compliant service for OFX clients.
• Coordinate with the relevant regional Compliance Departments for approvals and escalations as well as working with the Fraud and Legal Departments and other internal teams for escalations /approvals as required.

• Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business and operational plans.

• Act as an ambassador for and always promote the best interests of OFX, including the promotion of OFX company values.

What you bring

• 1+ Years' experience in Client Due Diligence (CDD), ECDD for both individual and corporate clients, fulfilling AML/CTF requirements in a similar role.
• Experience with fraud as an asset
• Sound knowledge of relevant AML/CTF regulations in US and Canada
• Risk-focused mentality - people, company & customer.
• Able to handle a high volume of work and multi-task, maintaining accuracy.
• Strong communication skills; written and verbal.
• Ability to build and sustain effective relationships across varied levels locally, regionally and globally.

What we offer

OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done.

• We offer four full weeks of vacation a year, no questions asked, and we encourage you to use them! Most importantly, we offer the right candidate an opportunity to join our very unique and exciting business that's shaping the future of International Money Transfers.

• An excellent place to kick start your career! Whilst being an established and respected International Money Transfer business, we offer a startup vibe, funky office and a great culture that stems from our Australian roots.
• Birthday leave, career leave, volunteer days... We want to make sure you have the right balance in your life.
• Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better together
• Bring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here

• Feel welcome. We believe personal diversity drives future-focused innovation. We're looking for outliers, game-changers and bridge-builders, but don't just take our word for it, apply now, and come check it out for yourself

About OFX
OFX grew from the idea that there had to be a better, fairer way to move money around the world. That was 20 years ago, and we're still driven by the same mission today. We believe real help from real people counts, and that's why we offer our clients the best of both worlds - a seamless digital platform, combined with 24/7 phone access to our Currency Experts (we call themOFXperts).

We live, breathe and think FX, it's what we do. We help clients navigate the complexity of foreign exchange making it simple and easy to understand. Because informed decisions are the best decisions.

Keeping our clients' money safe is our top priority. We're an ASX listed company and are monitored by over 50 regulators globally. To date, we have helped over 1 million customers worldwide and have transferred over AU$150 billion.

Headquartered in Sydney, with offices in San Francisco, Toronto, London, Ireland, Auckland, Hong Kong, and Singapore - we're part of the same local communities as our clients, while being connected to the global OFX network.

What it's like working at OFX
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there's always a colleague to help.

• We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.
• Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually.
• Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning.
• We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently.
• Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it's participating in our weekly yoga class (now also online), office happy hours, end of year celebrations. Our team wants you to feel welcome!