Position Overview:
The Systems Engineer is a dynamic, business-minded, and analytical individual with strong technical and communication skills with proficiency in English (written and oral). The individual will be responsible for collaborating with a diverse team of IT and business partners in analyzing, installing, configuring, and maintaining NTT Data server and storage infrastructure, as well as ensuring that security and compliance directives are strictly adhered to in the server and storage infrastructure.
The Systems Engineer performs a wide variety of functions including monitoring, evaluating, testing, installing, configuring and maintenance of the server and storage infrastructure to ensure performance meets or exceeds company and user expectations. This individual is also required to provide direction, information and recommendations regarding server and storage services including new ideas on how to further optimize the environment with cost-effective solutions.
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The Systems Engineer will be required to participate in the on-call rotation schedule to cover technical support outside of core business hours and is expected to work overtime above normal working hours to meet business requirements.
Position: Systems Engineer
Hours of Work: Business Hours
Department: Information Technology
Technical Skills:
- Must Have
- Advanced knowledge with the Microsoft technology stack (Windows Server, SharePoint, SQL Server, and Active Directory)
- Advanced knowledge with VMware infrastructure virtualization
- Experience with enterprise data protection and archiving technologies (Veeam)
- Experience with enterprise storage technologies (Dell/EMC, Pure Storage)
- Experience with IT disaster recovery process
- Highly Desirable:
- Familiar with PCI DSS compliance
- Knowledge of Cloud infrastructure (Azure, migrating in next two years)
- Knowledge of Terraform and Infrastructure as Code (IaC)
- Experience with on premise to cloud migrations
- Knowledge of DevOps and CI/CD (continuous integration/continuous delivery)
Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.
- Investigate and resolve server and storage access, performance, and capacity issues.
- Design and delivery of highly available and site resilient solution designs based on industry best practices and standards.
- Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.
- Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts.
- Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.
- Participate in the evaluation and testing of new server systems and storage solutions.
- Manage assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
- Troubleshooting malfunctions of server and storage systems to resolve operational issues and restore services with adherence to SLAs within a 7x24x365 operational environment.
- Follow established change management process.
- Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.
- Maintenance of on premise and cloud infrastructure
- Any other duties as assigned by management.
- Migrate existing on-premises SQL databases to Azure SQL
- Migrate existing on-premises infrastructure to the cloud.
For this role, we require the completion of Protected B/PERC security clearance from all employees to qualify for the position.
- What is Protected B/PERC Clearance? The Government of Canada Protected B security level is for sensitive government information and protected assets.
- Do you already have a protected B/PERC Clearance? If yes, you will not be required to complete another protected B/PERC security clearance to qualify for this role.
- If you do not currently have a protected B/PERC Clearance: We will work with you to obtain this clearance and inform you of the process.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com .
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.